topic Re: Plan in Get Support

Plan

Sharuka16 — Wed, 05 Jan 2022 20:59:54 GMT

I paid for my phone bill/ plan. But my data isn’t working at all and two days after I paid it It said ive used up my “unlimited data” within in two days which makes no sense. Help.

Re: Plan

gpixel — Wed, 23 Sep 2020 15:37:48 GMT

@Sharuka16 there is no unlimited data plans at public mobile

click on the question mark chat bubble to the bottom right of your screen
type "data wrong"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Plan

hairbag1 — Wed, 23 Sep 2020 15:41:11 GMT

@Sharuka16 wrote:
I paid for my phone bill/ plan. But my data isn’t working at all and two days after I paid it It said ive used up my “unlimited data” within in two days which makes no sense. Help.

I don't think PM offers "Unlimited Data"...yet. Are you referring to a data add-on you've purchased ?

Re: Plan

geopublic — Wed, 23 Sep 2020 15:44:00 GMT

@Sharuka16 wrote:
I paid for my phone bill/ plan. But my data isn’t working at all and two days after I paid it It said ive used up my “unlimited data” within in two days which makes no sense. Help.

@Sharuka16 Wrong company, Public does not have unlimited data. Once you use up all your data then data will stop working. To verify dial 611 from your device or access your selfserve account if the data counter is not listed on the first page you data has been used up.

You options are:

Purchase a data add-on ($15 for 1 GB)
Change immediately to a plan with more data
Submit a ticket and ask PM to renew your current plan early.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Plan

Triguy — Wed, 23 Sep 2020 15:52:02 GMT

PM does not offer unlimited data plans. Log into your account to view your usage history. Make sure you disable auto updates.

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

You can purchase a 1GB data add-on for $15.

Re: Plan

Helpershelper — Wed, 23 Sep 2020 17:35:53 GMT

I would recommend buying a 200mb data addon which won’t expire until you use it.