topic Overbilled and incorrectly in Get Support

Overbilled and incorrectly

tomalaird — Wed, 05 Jan 2022 20:59:50 GMT

Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box.
Anybody else have this problem?

Re: Overbilled and incorrectly

gpixel — Wed, 23 Sep 2020 15:36:08 GMT

@tomalaird

yes, there are certain categories that arent functioning correctly

after logging in and the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"

Re: Overbilled and incorrectly

JoyLuck — Wed, 23 Sep 2020 15:33:53 GMT

@tomalaird wrote:
Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box.
Anybody else have this problem?

send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Overbilled and incorrectly

geopublic — Wed, 23 Sep 2020 15:39:26 GMT

@tomalaird wrote:
Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box.
Anybody else have this problem?

@tomalaird Did you go through his payment history on selfserve? Is he double billed there or is just his credit card statement? If it's only the cc statement then it's possible that someone else is using his cc.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Overbilled and incorrectly

Helpershelper — Wed, 23 Sep 2020 17:36:52 GMT

Since PM is prepaid it’s unlikely that you’ll be overbilled for anything unless someone changes your plan without your authorization.