topic Re: Charged me more this month for no reason in Get Support

Charged me more this month for no reason

Pennycross — Wed, 05 Jan 2022 20:59:48 GMT

Who do I contact to find out why I was charged an extra $10 this month...I didn’t use all my data, and on my usage, there were no extra charges showing. Also, where do I find my account number?

Re: Charged me more this month for no reason

kb_mv — Wed, 23 Sep 2020 15:24:55 GMT

@Pennycross Log in to your self serve account (different from this one). Your account number is top right. Before you contact the moderators, check your payment history to see what has gone on. Then if you need to contact a moderator you can contact them one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Charged me more this month for no reason

geopublic — Wed, 23 Sep 2020 15:33:14 GMT

@Pennycross wrote:
Who do I contact to find out why I was charged an extra $10 this month...I didn’t use all my data, and on my usage, there were no extra charges showing.

@Pennycross Public will never charge for extra if you use up your data or minutes, the service just stops working until you purchase add-ons, change plans or renew your current plan early with the help of a moderator.

That $10 could be the cost of your sim card or maybe an add-on. Double check the charge to make sure it's from Public Mobile.

Also, where do I find my account number?

Top right corner on the first page of your selfserve online account.

Re: Charged me more this month for no reason

Helpershelper — Wed, 23 Sep 2020 17:38:50 GMT

A moderator will be able to look into why you were charged extra but since PM is prepaid it’s unlikely that you’ll be overbilled for anything unless someone changes your plan without your authorization. Your account number is on the top right of this page once you login:

https://selfserve.publicmobile.ca/Overview/