topic Re: Missing Sim Card in Get Support

Missing Sim Card

Patmac — Wed, 05 Jan 2022 20:59:45 GMT

I ordered a Sim card more than a week ago, so far nothing and I never got a confirmation email or order number. Was going to submit a ticket but I couldn't find an order number anywhere. Where would I find the order # please and thanks!

Re: Missing Sim Card

Triguy — Mon, 02 Nov 2020 19:22:30 GMT

You should have received a confirmation email with an order#. It generally takes two to three weeks for delivery.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Missing Sim Card

Jb456 — Mon, 02 Nov 2020 19:22:51 GMT

Lately sims have been taking 2 to 3 weeks. Since you have nothing contact the moderators with your information such as address, last digits of cc, date of order and they can look it up for you...

or Private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In the interim if you need a sim card stop at a Walmart and pick one up. Or if you have London drugs in your area. When you do get one don't forget to use a referral code for a $10 sign up bonus.

Re: Missing Sim Card

hairbag1 — Mon, 02 Nov 2020 19:15:41 GMT

@Patmac...

https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

these guys sell PM sim cards for about $5...with free shipping. If you're in the GTA, you can also pick it up at the store. If the sim you ordered does arrive, you can gift it to a friend or family member. Use your referral code and they'll get $10 and you'll get the Refer-a-friend Reward of $1 every time your plan renews.

I haven't heard any bad reports...sounds like they're an honorable company.

Some reports delivery in days rather than weeks.

Good luck and welcome to Public Mobile.

https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Re: Missing Sim Card

Jb456 — Mon, 02 Nov 2020 19:16:08 GMT

Yup can vouch for Canadian Cell supplies. Ordered twice. Received in under a week.