topic Re: My service have been suspended. in Get Support

My service have been suspended.

Jaylee-0718- — Wed, 05 Jan 2022 20:59:44 GMT

I have no idea how to do. I am struggling to do it from yesterday. I can't call anyone and I can't get any text to verify. Terribly I can't even verify with my account. Importantly my payment already procceed. What should I do? Terrible...

Re: My service have been suspended.

hairbag1 — Wed, 23 Sep 2020 14:50:29 GMT

@Jaylee-0718- wrote:
I have no idea how to do. I am struggling to do it from yesterday. I can't call anyone and I can't get any text to verify. Terribly I can't even verify with my account. Importantly my payment already procceed. What should I do? Terrible...

Dial 611 to get a plan status. Log into My Account to Reactivate your account.

Re: My service have been suspended.

Triguy — Wed, 23 Sep 2020 14:49:33 GMT

You can make a payment using recharge

.com or ding.com but there is a service charge.

Re: My service have been suspended.

Danchvn — Wed, 23 Sep 2020 14:54:33 GMT

@Jaylee-0718- If you are not able to verify your account through 611 as suggested or by logging into you self serve account you are able to contact the moderators.

You can raise a ticket to the moderators:

By clicking on the question mark in the lower right or this link link and raise a ticket with SIMon.
Through a private message to the moderators by clicking here.

Re: My service have been suspended.

kb_mv — Wed, 23 Sep 2020 15:03:58 GMT

@hairbag1 wrote:
Dial 611 to get a plan status.

@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call 611?

Re: My service have been suspended.

hairbag1 — Wed, 23 Sep 2020 14:53:23 GMT

@kb_mv wrote:
@hairbag1 wrote:
Dial 611 to get a plan status.
@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call *611?

You'd still be able to dial 611 even when account is suspended.

Re: My service have been suspended.

kb_mv — Wed, 23 Sep 2020 14:54:06 GMT

@hairbag1 wrote:
@kb_mv wrote:
@hairbag1 wrote:
Dial 611 to get a plan status.
@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call *611?
You'd still be able to dial 611 even when account is suspended.

@hairbag1 That's great to know. Thanks.

Re: My service have been suspended.

Anonymous — Wed, 23 Sep 2020 14:57:55 GMT

@kb_mv wrote:
@hairbag1 wrote:
@kb_mv wrote:
@hairbag1 wrote:
Dial 611 to get a plan status.
@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call *611?
You'd still be able to dial 611 even when account is suspended.
@hairbag1 That's great to know. Thanks.

So it's a quick way to troubleshoot that the account still works and has not been ported out or sim-jacked. Rather than alarming the customer.

Re: My service have been suspended.

Jaylee-0718- — Wed, 23 Sep 2020 15:00:32 GMT

Re: My service have been suspended.

Jaylee-0718- — Wed, 23 Sep 2020 15:01:40 GMT

Sadly I can't access the number *611 and I can't even access my account.

Re: My service have been suspended.

kb_mv — Wed, 23 Sep 2020 15:05:15 GMT

@Jaylee-0718- wrote:
Sadly I can't access the number *611 and I can't even access my account.

@Jaylee-0718- Try it without the star just 611

Did you contact a moderator for help?

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: My service have been suspended.

Jaylee-0718- — Wed, 23 Sep 2020 15:05:38 GMT

Thanks. I sent a message to them but I have no idea when to receive their call they mention 'within 48 hours.'

Re: My service have been suspended.

kb_mv — Wed, 23 Sep 2020 15:07:44 GMT

@Jaylee-0718- They don't call. They will reply here to your private messages. Watch the envelope icon top right.

Re: My service have been suspended.

hairbag1 — Wed, 23 Sep 2020 15:07:11 GMT

@Jaylee-0718- wrote:
Thanks. I sent a message to them but I have no idea when to receive their call they mention 'within 48 hours.'

They won't be "calling" you. Look for their response in the little envelope icon on top right side of this page. It'll be highlighted when there's a message for you.

Re: My service have been suspended.

Anonymous — Wed, 23 Sep 2020 15:07:45 GMT

@Jaylee-0718- wrote:
Sadly I can't access the number *611 and I can't even access my account.

Run to all your online financials and email servers and change passwords. Then contact the moderators here and give them your original SIM # and that they re-instate your account. Hopefully you haven't lost anything yet.