topic Re: Resetting account in Get Support

Resetting account

Davidallen1991 — Wed, 05 Jan 2022 20:59:40 GMT

Hello i need help resetting my account

Re: Resetting account

JoyLuck — Mon, 02 Nov 2020 15:26:09 GMT

@Davidallen1991 wrote:
Hello i need help resetting my account

Can you give more details? Reset plan? Reset pw to self service?

Re: Resetting account

hairbag1 — Mon, 02 Nov 2020 15:26:12 GMT

By "resetting your account"...do you mean paying for your renewal or something different ?

Re: Resetting account

RossN — Mon, 02 Nov 2020 15:26:47 GMT

@Davidallen1991 wrote:
Hello i need help resetting my account

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Resetting account

Triguy — Mon, 02 Nov 2020 15:34:09 GMT

Do you need to renew your account early or reset your self serve password ?

Contact a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.