topic Urgent! My fd phone number needs to be resume can someone help in Get Support

Urgent! My fd phone number needs to be resume can someone help

mylololi — Wed, 05 Jan 2022 20:59:40 GMT

Hi,

My fd phone got suspended.

Her payment did go through, but she still can’t use the service. She called *611 and 855-478-2542. But in vain.

Her online acc is disabled as well. She can’t make a post on the community. Can someone contact her please?

thanks.

Re: Urgent! My fd phone number needs to be resume can someone help

BeachNBeer — Wed, 23 Sep 2020 14:02:28 GMT

You need to remove your personal info

Re: Urgent! My fd phone number needs to be resume can someone help

Triguy — Wed, 23 Sep 2020 14:03:51 GMT

You should remove any personal info as this is a public forum. Click on the three dots on the top right corner.

Re: Urgent! My fd phone number needs to be resume can someone help

mylololi — Wed, 23 Sep 2020 14:06:36 GMT

Hi, it is removed. But could you help? Thanks

Re: Urgent! My fd phone number needs to be resume can someone help

Danchvn — Wed, 23 Sep 2020 14:09:31 GMT

@mylololi I understand that your friend's Community account is disabled but is she able to log into her self-serve account? Is her account showing suspended there?

Re: Urgent! My fd phone number needs to be resume can someone help

kb_mv — Wed, 23 Sep 2020 14:09:45 GMT

@mylololi wrote:
Hi, it is removed. But could you help? Thanks

@mylololi She will need to contact a moderator through here. She can set up a community account to do so if needed.

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Urgent! My fd phone number needs to be resume can someone help

Anonymous — Wed, 23 Sep 2020 14:11:14 GMT

@mylololi wrote:
Hi, it is removed. But could you help? Thanks

The account holder (or someone who can verify) needs to contact the moderators. What happens when 611 is called? Time may be of the essence here though.