topic Re: Service not working! "No long distance?" in Get Support

Service not working! "No long distance?"

Shanen112 — Tue, 04 Jan 2022 18:32:34 GMT

Hey everyone, so I just switched my plan from the 120day 12gb promo you guys had to a 30 day custom plan because i couldnt make the $120 payment. So after I switched, it says active on my profile. I had chosen the unlimited provinical talk, text and 1 gb data. The payment went through and took the money out of my account. When i go to call anyone i get a message saying I don't have the right long distance package. None of my texts or calls will go through and I cant use data. please help me with whats going on!

Re: Service not working! "No long distance?"

NDesai — Fri, 24 Feb 2017 21:26:43 GMT

Please remove your number since this is a public forum.

Are you getting that error when you're calling people within the province? Did you try removing the sim and rebooting your phone?

Re: Service not working! "No long distance?"

Shanen112 — Fri, 24 Feb 2017 21:33:30 GMT

Thanks for that didnt even realize I had it up. No i have not. i will try that now. I've never had to reset my phone or sim before so I never thought of trying it. and yes i am calling within the province, it wont even let me reach my voicemail without saying i need long distance. Will post with results

Re: Service not working! "No long distance?"

Mary_M — Fri, 24 Feb 2017 21:35:41 GMT

Hey @Shanen112,

Thank you for bringing this to our attention!

I'm really sorry to hear that your services aren't functional despite having made a payment. Don't worry, I was able to already look into it and activated everything with a click! Can you please power cycle your phone and test? Everything should be working properly 🙂

Please let us know how it goes,

Mary

Re: Service not working! "No long distance?"

Shanen112 — Fri, 24 Feb 2017 21:35:46 GMT

Okay so i turned off my phone took out the sim, put it back it and started it back up and now its no longer giving me the "no long distance add-on" message it's giving me a "sorry talk is not included in your current plan" However, my texts are now working.

Re: Service not working! "No long distance?"

Mary_M — Fri, 24 Feb 2017 21:38:01 GMT

Maybe try another power cycle but your plan is active ! 🙂 @Shanen112

Re: Service not working! "No long distance?"

Shanen112 — Fri, 24 Feb 2017 21:39:13 GMT

That did it! Thank you very much for the faster service! I was so worried when i couldnt call in and get it fixed right away I thought this was going to take forever to fix. Thanks for the speedy fix!

Re: Service not working! "No long distance?"

Mary_M — Fri, 24 Feb 2017 21:46:53 GMT

Glad I could help 🙂 @Shannen112

Enjoy your weekend!

Mary

Re: Service not working! "No long distance?"

srlawren — Fri, 24 Feb 2017 23:30:41 GMT

@Mary_M to the rescue! 🙂

Re: Service not working! "No long distance?"

Eagleman963 — Mon, 10 Jul 2017 23:02:47 GMT

Hi I'm having the exact same issue. Can use data but not make or receive calls. Voicemail can accept messages but I can't listen to them. Have tried multiple reboots and removed the sim 3 times. Any ideas? Thanks.

Re: Service not working! "No long distance?"

Gjjms123 — Mon, 25 Mar 2019 19:14:46 GMT

Please help mine is doing the same thing

Re: Service not working! "No long distance?"

Lieux — Mon, 25 Mar 2019 19:16:12 GMT

@Gjjms123 a écrit :
Please help mine is doing the same thing

Do you have the 10$ plan? With all 50 minutes used?

Re: Service not working! "No long distance?"

Anonymous — Mon, 25 Mar 2019 19:17:33 GMT

@Gjjms123 wrote:
Please help mine is doing the same thing

Speedy Lieux.

I was going to suggest try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Service not working! "No long distance?"

Gjjms123 — Mon, 25 Mar 2019 19:18:04 GMT

No I topped up the plan yesterday data is working but no texting or calling says i dont have long distance but I do

Re: Service not working! "No long distance?"

Gjjms123 — Mon, 25 Mar 2019 19:19:19 GMT

Already tried that. How do I get ahold of a moderator I even tried adding long distance which I already have and paid for I'm not impressed

Re: Service not working! "No long distance?"

sandpublic — Mon, 25 Mar 2019 19:27:25 GMT

@Gjjms123 wrote:
Already tried that. How do I get ahold of a moderator I even tried adding long distance which I already have and paid for I'm not impressed

Please send a message to the @CS_Agent by clicking on the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Re: Service not working! "No long distance?"

Lieux — Mon, 25 Mar 2019 19:27:37 GMT

@Gjjms123 a écrit :
Already tried that. How do I get ahold of a moderator I even tried adding long distance which I already have and paid for I'm not impressed

The moderator can be reach here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain with details what happened. Waiting time is few hours to 2 days..be patient

Re: Service not working! "No long distance?"

hairbag1 — Mon, 25 Mar 2019 19:28:05 GMT

@Gjjms123 wrote:
Already tried that. How do I get ahold of a moderator I even tried adding long distance which I already have and paid for I'm not impressed

See the envelope in top right hand side of page...clickit and send a private message to moderator_team. Give them as much detail as you can. Be patient as wait times for a reply could get to 24 hours or more...usually less. Good luck and welocme to Public Mobile.

Re: Service not working! "No long distance?"

Lieux — Mon, 25 Mar 2019 19:28:36 GMT

@Gjjms123 a écrit :
Already tried that. How do I get ahold of a moderator I even tried adding long distance which I already have and paid for I'm not impressed

Is your self serve account shows ACTIVE?

Re: Service not working! "No long distance?"

Gjjms123 — Mon, 25 Mar 2019 19:30:25 GMT

Yes it is