topic Re: Renew Plan in Get Support

Renew Plan

frenchy93 — Wed, 05 Jan 2022 20:59:35 GMT

Hi there,

Can I please have a moderator renew my plan, I ran out of data way too early and I'd like to just cancel and restart my plan.

Re: Renew Plan

BeachNBeer — Wed, 23 Sep 2020 12:08:20 GMT

To renew that same plan you have to add the money to your account balance then Contact the moderators by clicking the question mark to open a ticket through the chat or by private message.

Click for private message

There are no refunds for the days you did not use. You can also upgrade your plan to one with more data in your account by clicking change plan.

Re: Renew Plan

LovesToPM — Wed, 23 Sep 2020 12:11:17 GMT

Hi @frenchy93

To get Moderators to renew your plan asap, please add sufficient funds to your account to cover the plan renewal and submit a ticket to Moderators.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Renew Plan

Triguy — Wed, 23 Sep 2020 12:25:51 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

You could purchase an add-on for 1GB data for $15.

Re: Renew Plan

frenchy93 — Wed, 23 Sep 2020 12:20:01 GMT

I've added the funds

Re: Renew Plan

BeachNBeer — Wed, 23 Sep 2020 12:22:38 GMT

@frenchy93now contact moderators. Instructions are on the other posts. Or buy an add-on as suggested by @@Triguy