topic Re: No service although sim is inserted ... account still getting charged in Get Support

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fajrriaz — Wed, 05 Jan 2022 20:59:33 GMT

Re: No service although sim is inserted ... account still getting charged

JoyLuck — Mon, 02 Nov 2020 07:35:43 GMT

@fajrriaz wrote:
HELP!!!!!!!!!!

Hi there,
I am sick of reporting repeatedly that I need help as I am getting ‘No Service’ for the last several weeks even though my sim is inserted and my account is being charged regularly. I need HELP!!!!!!!

I have sent many emails and reported to the the bot as well but I have not received any assistance.

Contact a moderator using this private link for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service although sim is inserted ... account still getting charged

Jb456 — Mon, 02 Nov 2020 07:36:06 GMT

Not sure where you are emailing but there are only two ways to reach the moderators who work for PM

1- Via the chat bot and opening a ticket.

2 - Via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you log into your account what does your status say? Active or Suspended?

What kind of phone do you have?

Re: No service although sim is inserted ... account still getting charged

darlicious — Mon, 02 Nov 2020 07:42:52 GMT

@fajrriaz

If you choose to send a private message be sure to explain the issue with your sim card

Leave a detailed message and include the following:

Full name and address on your account
Email, pin # and phone #.

If you don't remember your pin # include at least 3 of the following:

Last payment, amount, date, type and last 4 digits.
Alternate phone # if any.
Date of birth.
Plan amount, recent changes, any add ons on account.
Security question and answer.
Frequently called/texted numbers.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Wait times average 2 to 4 hours up to 48 hours for non urgent requests.