topic Re: Data Usage in Get Support

Re: Data Usage

rohitkwatra — Wed, 05 Jan 2022 20:59:21 GMT

I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every month.

Please someone look in to this.

Re: Data Usage

hairbag1 — Sun, 01 Nov 2020 22:58:11 GMT

@rohitkwatra wrote:
I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every month.

Please someone look in to this.

Check the settings on your phone to minimize data leakage. Manually enable data only for the apps you want. Make sure to turn OFF wifi Assist.

Re: Data Usage

NDesai — Sun, 01 Nov 2020 23:00:28 GMT

@rohitkwatra Log into your self-serve account and see what the current usage is on the Overview page under Add-ons section. Then review the Usage History to see when you used the data. If it shows you actually consumed 75% within 2 days or so, see what you used it on from your phone settings.

Re: Data Usage

Bear1 — Sun, 01 Nov 2020 23:03:00 GMT

you can send a ticket to moderator for this issue

Re: Data Usage

rohitkwatra — Sun, 01 Nov 2020 23:08:58 GMT

My Phone settings shows I've used 1.46 GB only last month and 779 KB this month. I've checked the add on section. It does not show any usage there but just shows how much data I'm left with.

Re: Data Usage

Anonymous — Sun, 01 Nov 2020 23:10:08 GMT

@rohitkwatra wrote:
I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every month.

Please someone look in to this.

Perhaps make sure your phone counter is sync-d with your renewal date. Are those 75% notifications coming from 611? 611 will notify you at 75%, 95% and apparently 100%.

Re: Data Usage

darlicious — Sun, 01 Nov 2020 23:10:39 GMT

@NDesai

I thought data usage texts from pm are not sent when you have data add ons in your account. Has something changed?

Re: Data Usage

darlicious — Sun, 01 Nov 2020 23:14:15 GMT

@rohitkwatra

Data usage is updated twice daily in the usage area that also includes texts and phone calls. Look under the "my plan" section and click that usage button.

Re: Data Usage

Triguy — Sun, 01 Nov 2020 23:17:07 GMT

Make sure you turn off auto updates for apps. Also turn off notifications for social media like Facebook and Twitter.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Data Usage

rohitkwatra — Sun, 01 Nov 2020 23:20:23 GMT

I've zero usage as per self serve data. I haven't consumed anything.

Re: Data Usage

NDesai — Sun, 01 Nov 2020 23:32:27 GMT

@darlicious wrote:
@NDesai
I thought data usage texts from pm are not sent when you have data add ons in your account. Has something changed?

Yes, that is true. I meant to say check the plan data allowance which is also listed under the My Data and Add-ons section.

Re: Data Usage

metropublic — Mon, 02 Nov 2020 01:44:46 GMT

@rohitkwatra wrote:
I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every month.

Please someone look in to this.

@rohitkwatra Are you sure? If your WIFI connection went down or was weak it's possible that your data was activated and consumed. Another possibility is that your data counter was not reset properly.

Re: Data Usage

Anonymous — Sun, 01 Nov 2020 23:50:26 GMT

@rohitkwatra wrote:
I've zero usage as per self serve data. I haven't consumed anything.

So again, where's your "msg after 2 days" from? If not from 611 then your phone is telling you something else.

Remember that most phones think your data is monthly. This place is 30 days. So you have to reset it each renewal if you want to use your phone tracker. The fact that there are no overage charges here mean that you may not really need to keep track.

Re: Data Usage

RosieR — Mon, 02 Nov 2020 00:50:07 GMT

@rohitkwatra wrote:
I got my plan renewed on October 29. I've 3 GB promo and i haven't used any data but i got a msg after 2 days of renewal that I've used 75% of data. I hardly have any usage but I'm getting notification that my data is finished or consumed every month.

Please someone look in to this.

Hi @rohitkwatra Your phone must not be in sync with your 30-day plan. Mine was not too when I first joined Public Mobile. Go to your phone settings >> Network & Internet >> Public Mobile sim >> Mobile Data usage >> App data usage cycle

I hope this helps. Good luck and stay safe. 👋

EDITED: misunderstood someone's post. lol

Re: Data Usage

Anonymous — Mon, 02 Nov 2020 00:12:30 GMT

@RosieR wrote:
Hi @rohitkwatra this one ^^^^ by @Anonymous . Your phone must not be in sync with your 30-day plan. Did you dial 611 as suggested above? 611 will give you your correct usage for the 30-day period. Good luck and stay safe. 👋

@RosieR

Just to avoid some possible confusion...I was meaning texts from 611...not dialing 611.

Re: Data Usage

RosieR — Mon, 02 Nov 2020 00:38:59 GMT

@Anonymous thank you. Edited my post.

Re: Data Usage

gpixel — Mon, 02 Nov 2020 03:34:37 GMT

@rohitkwatra I've zero usage as per self serve data. I haven't consumed anything.

if your "overview" counter is showing you haven't used any data. then just ignore the text message. once in a while, public sends incorrect messages to customers

Re: Data Usage

darlicious — Mon, 02 Nov 2020 04:47:44 GMT

@rohitkwatra

If your self serve account says there's been zero usage then you haven't. Sometimes 59pm sends out usage warnings by mistake. I recommend setting the data warning and limiter tools in your phone to avoid getting a correct usage warning from pm. Sometimes youll have a rogue app eating data in the background.