topic Re: Port number in Get Support

Port number

Puppymom1 — Wed, 05 Jan 2022 20:59:18 GMT

I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

Re: Port number

kb_mv — Sun, 01 Nov 2020 22:06:48 GMT

@Puppymom1 wrote:
I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

With Koodo prepaid you have to take a temp number and ask a moderator to port the number for you. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response) In both cases use "Port Request" as a subject;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Port number

Gunner123 — Sun, 01 Nov 2020 22:07:24 GMT

@Puppymom1 wrote:
I tried to port my sons phone number from Koodo prepaid to Public but when entered it said invalid. Are you not able to port prepaid ??

@Puppymom1 hi you will need to take a temp number at activation and then contact a moderator afterwards by clicking the chat bubble lower right screen

Re: Port number

Puppymom1 — Sun, 01 Nov 2020 22:10:50 GMT

Thanks the guy at Walmart had no idea and suggest asking community

Re: Port number

popping — Sun, 01 Nov 2020 23:17:05 GMT

@Puppymom1

Koodo prepaid are sharing the same backend as PM. Therefore, you cannot use the automated porting provided at the time of your PM activation. You should get a temporary PM number first. After activation, create a supprot ticket using the Chat button at the lower right hand corner of this page. Tell SIMon what is the issue (important) - use "port request". SIMon will let your create a support ticket quickly.

1. Keep your Koodo number active

2. Provide your son's account number, the name on his account and his phone number to be ported.