topic Re: Payment in Get Support

Payment

Newfieassault — Wed, 05 Jan 2022 20:58:30 GMT

I suspended my service because I lost my phone.

Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.

Re: Payment

iliketotalk — Mon, 21 Sep 2020 15:58:01 GMT

@Newfieassault wrote:
I suspended my service because I lost my phone.
Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.

@Newfieassault hi when you lost your phone did you use the lost stolen feature in your account? if so you must go back in and say you found it

Re: Payment

Helpershelper — Mon, 21 Sep 2020 17:12:28 GMT

What I would do is visit one of their physical locations, such as in a mall, if it's close to you for them to reactivate this. They may need your ID, which they can’t verify via chat.

Re: Payment

111111 — Mon, 21 Sep 2020 19:20:01 GMT

@Newfieassault

https://selfserve.publicmobile.ca

then go to Plan and Add-Ons Tab then Lost/Stolen Phone then reactivate your service

these instructions is the opposite of what you did to suspend your service

Re: Payment

kselmak — Mon, 21 Sep 2020 18:02:20 GMT

If you believe your credit card was flagged by the system for too many tries please contact moderators about it they will be able to correct it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

kb_mv — Mon, 21 Sep 2020 18:03:49 GMT

@111111 wrote:
@Helpershelper

login to selfserve to reactivate your service

https://selfserve.publicmobile.ca

then go to Plan and Add-Ons Tab then Lost/Stolen Phone then reactivate your service

these instructions is the opposite of what you did to suspend your service

@111111 I think you really meant to direct your reply to @Newfieassault

Re: Payment

111111 — Mon, 21 Sep 2020 19:23:42 GMT

Thank you for bringing this to my attention @kb_mv

I fixed original post

Re: Payment

Luddite — Fri, 02 Oct 2020 19:17:25 GMT

@Helpershelper wrote:
What I would do is visit one of their physical locations, such as in a mall, if it's close to you for them to reactivate this. They may need your ID, which they can’t verify via chat.

@Helpershelper FYI: no kiosks/stores will assist customers once they have activated an account. All support is in this forum or by submitting a ticket.