topic New credit card in Get Support

New credit card

Kasper — Wed, 05 Jan 2022 20:58:28 GMT

I can’t make or take phone calls due to a recorded message saying I have no plan. But I do . The credit card # on file Has changed

Re: New credit card

Kasper — Mon, 21 Sep 2020 15:39:39 GMT

How do I get a ticket to speak to a human

Re: New credit card

oglat — Mon, 21 Sep 2020 15:41:07 GMT

Contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New credit card

Triguy — Mon, 21 Sep 2020 15:42:15 GMT

Try removing and adding back your credit card.

If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. Accepted credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Re: New credit card

Helpershelper — Mon, 21 Sep 2020 15:42:40 GMT

If there’s a kiosk near you, you can visit them to fix this quicker for you. They won’t be able to take credit card information over the phone for security reasons. That’s what I would do.

Re: New credit card

oglat — Mon, 21 Sep 2020 15:43:04 GMT

What plan are you on?

Is it possible that you tab out of your minutes?

50 go really fast?

If you are in old 100 then you wouldn't have incoming unlimited.

Is your status active?

Does data work?

Does messaging work?

Re: New credit card

gpixel — Mon, 21 Sep 2020 15:48:24 GMT

@Kasper contact customer support mods using SIMon to receive a response today.

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: New credit card

Anonymous — Mon, 21 Sep 2020 15:50:02 GMT

@Kasper wrote:
I can’t make or take phone calls due to a recorded message saying I have no plan. But I do . The credit card # on file Has changed

Did your plan just pass a renewal? Did you change your card in this system? Or is it now changed outside of here?

What happens when you dial 611?