topic Re: Can't Log into Self Serve - Another Public Mobile Issue :/ in Get Support

Can't Log into Self Serve - Another Public Mobile Issue :/

graham_mcfc — Tue, 04 Jan 2022 18:32:21 GMT

Had a nightmare getting going on Public Mobile. Now I can't log into Self Serve.

I keep getting this even if I reset my password! Please Help!!

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Re: Can't Log into Self Serve - Another Public Mobile Issue :/

mimmo — Thu, 23 Feb 2017 01:21:43 GMT

try the following:

change to french language.
different browser
incognito mode
clear cache /cookies
wait several hours.

Re: Can't Log into Self Serve - Another Public Mobile Issue :/

Raven_Jet — Thu, 23 Feb 2017 01:47:17 GMT

Try everything mimmo has mentioned, it pretty much covers everything before contacting a mod.

Re: Can't Log into Self Serve - Another Public Mobile Issue :/

Shutdown — Thu, 23 Feb 2017 04:12:12 GMT

Why would going french help?

Re: Can't Log into Self Serve - Another Public Mobile Issue :/

Raven_Jet — Thu, 23 Feb 2017 04:17:20 GMT

Let's just say from experience.

Re: Can't Log into Self Serve - Another Public Mobile Issue :/

BLH — Thu, 23 Feb 2017 05:20:32 GMT

What? You don't have to pat your head and rub your tummy at the same time?

Isn't it time to fix the computer programs that take care of this stuff?

Re: Can't Log into Self Serve - Another Public Mobile Issue :/

WearySky — Thu, 23 Feb 2017 15:35:06 GMT

Were you ever able to login to self serve at all? Or is this your first attempt at logging in? I know that some people with activation problems end up not having their self service account actually created, and have to do so on this page. Something to try, if you've never been able to login.