topic Re: No service in Get Support

No service

sincerelysammy1 — Wed, 05 Jan 2022 20:58:15 GMT

Yesterday I noticed I lost service with Public Mobile. I have tried to restart my phone, restart network settings, remove and put back in my SIM card and nothing worked. It was working fine on Friday and Saturday. I have the iPhone XR.

I did update to iOS 14 not sure if that had to do with anything and I noticed there’s a new option now “add your cellular plan” and you supposedly scan some sort of QR code from your service provider. Any help would be appreciated thanks!

Re: No service

esjliv — Mon, 21 Sep 2020 12:57:55 GMT

Hello @sincerelysammy1 ,

What does is say when you call 611 OR sign into your self serve My Account?

Does it say: Active, Suspended, Expired, etc. STATUS?

Re: No service

sincerelysammy1 — Mon, 21 Sep 2020 13:13:12 GMT

says call failed any my account says it’s active

Re: No service

totalUser — Mon, 21 Sep 2020 13:16:40 GMT

Hi @sincerelysammy1

Could you please try it in a friend's phone that works with pm network for sure. It may be the phone

Can you also let your friend try his/her sim in your phone

Re: No service

esjliv — Mon, 21 Sep 2020 13:25:43 GMT

@sincerelysammy1 wrote:
says call failed any my account says it’s active

@sincerelysammy1 ,

Are you on the $15 plan? If so, maybe you used up your 100 minutes?

Are you able to text in and out?

Re: No service

sincerelysammy1 — Mon, 21 Sep 2020 13:40:29 GMT

I’m on the the $50 plan, can only text through iMessage (wifi)

Re: No service

Triguy — Mon, 21 Sep 2020 13:49:36 GMT

Try the following :

Airplane mode on/off a bunch of times

Manual Public Mobile network selection

Turning the phone off/on many times

Removing and re-inserting the sim card

Try putting the sim card into a different phone to see if you have service available.

Re: No service

gpixel — Mon, 21 Sep 2020 14:17:42 GMT

@sincerelysammy1

login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "security or identity fraud issue"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: No service

LovesToPM — Mon, 21 Sep 2020 14:59:51 GMT

Hi @sincerelysammy1

Please also check to see if your phone has been blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

If not, then the issue is likely related to iOS 14.

You may opt to restore your phone:

https://www.macworld.com/article/3564808/how-to-downgrade-from-the-ios-or-ipados-14-beta.html

Re: No service

sincerelysammy1 — Mon, 21 Sep 2020 18:46:33 GMT

Turns out the sim number in my phone did not match the number on my account. The mod got back to me and notified me that someone had my sim swapped and it was a fraud pattern.

Thank you so much to everyone for their help!