topic Re: payment vouchers in Get Support

payment vouchers

Mitch15 — Wed, 05 Jan 2022 20:58:11 GMT

I bought 2 $40 vouchers on sept. 7 set 1 aside used 1 for next months payment submitted on purchase date, payment taken. I tried submitting the 2nd one today and it tells me cannot process number, check number and try again, it won't accept it no error codes, its not a previously used number. why ?

Re: payment vouchers

computergeek541 — Mon, 21 Sep 2020 00:09:41 GMT

Did you mark the used one so that it's obvious which was which?

With Public Mobile, there no advanatage to not immediately applying it to the account because there are no-pay-per-use charges.

Re: payment vouchers

will13am — Mon, 21 Sep 2020 00:08:32 GMT

If the other voucher has not been thrown out, try the other number just in case there was a mix up.

Re: payment vouchers

Mitch15 — Mon, 21 Sep 2020 00:08:49 GMT

I through out the one I used as soon as it was accepted, I did not mix them up. The other I had set aside before I used the first one.

Re: payment vouchers

computergeek541 — Mon, 21 Sep 2020 00:14:14 GMT

@Mitch15

You'll need to open a ticket at https://publicmobile.ca.ada.support/chat to have a moderator check that voucher's history of being used.

Re: payment vouchers

gpixel — Mon, 21 Sep 2020 01:23:12 GMT

@Mitch15 contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "cannot process payment"
(use the chat bubble options, click "voucher" then click "contact us" then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: payment vouchers

RosieR — Mon, 21 Sep 2020 01:37:14 GMT

@Mitch15 wrote:
I bought 2 $40 vouchers on sept. 7 set 1 aside used 1 for next months payment submitted on purchase date, payment taken. I tried submitting the 2nd one today and it tells me cannot process number, check number and try again, it won't accept it no error codes, its not a previously used number. why ?

Hi @Mitch15 may I ask why you didn't just deposit both vouchers at the same time? That would have saved you some grief, don't you think? Anyway, this post by @Nezgar on @darlicious thread Voucher Catalogue might help in the future.

I hope you get a favorable response from the moderators. Good luck!

Re: payment vouchers

Mitch15 — Mon, 21 Sep 2020 02:24:38 GMT

Ya I should have, I wasn’t thinking, didn’t think it would be a problem but now I know to redeem then right away.

Re: payment vouchers

Anonymous — Mon, 21 Sep 2020 02:30:47 GMT

@Mitch15 wrote:
Ya I should have, I wasn’t thinking, didn’t think it would be a problem but now I know to redeem then right away.

Vouchers don't have an expiry. They sometimes have a delay for use from the vendor though.

You also have two places to enter the voucher. 611 or the self-serve. Did you try both?

If it just won't work and you're certain you didn't mix them up then take a pic and when you get in contact with the mods, send them the pic and explain the situation.

Re: payment vouchers

computergeek541 — Mon, 21 Sep 2020 02:38:29 GMT

@Mitch15 wrote:
Ya I should have, I wasn’t thinking, didn’t think it would be a problem but now I know to redeem then right away.

A tip if you end up contacting the moderators:

I wouldn't mention that you bought two vouchers at the same time and are having a problem with the second voucher a month later. Extra details will complicate things more, and to a moderator, this scenario won't make sense as there is zero reason not to apply the vouchers to your account immedaitely. If you are absoutely ceratin that the wrong voucher wasn't discarded by mistake, I would just say that you have a top up voucher that doesn't work. This of course, is only my opinion.

Re: payment vouchers

Anonymous — Mon, 21 Sep 2020 02:43:27 GMT

@computergeek541 wrote:
Extra details will complicate things more, and to a moderator, this scenario won't make sense as there is zero reason not to apply the vouchers to your account immedaitely.

Well...maybe you don't want to carry a balance in the account. Sure the money is spent sitting in the unused voucher so what else are you going to do with it other than sell it for pennies on the dollar.

Or maybe you were particularly flush the day you bought the vouchers and wanted to hold the other one for next time because you might not be quite so flush next time.

Could be...

Re: payment vouchers

Mitch15 — Mon, 21 Sep 2020 03:19:32 GMT

no I did not know about the other option, but now

no I did not know about the other 611 option but now I do thanks

Re: payment vouchers

Mitch15 — Mon, 21 Sep 2020 03:23:12 GMT

All they need to do is check the purchases made that day and if they want the exact time they will see they were purchased 1-2 in a row within seconds

Re: payment vouchers

Anonymous — Mon, 21 Sep 2020 03:32:03 GMT

@Mitch15 wrote:
All they need to do is check the purchases made that day and if they want the exact time they will see they were purchased 1-2 in a row within seconds

So did you try 611? (or the self-serve if you used 611 first)

Have you got going with contacting the mods yet?

Re: payment vouchers

Mitch15 — Mon, 21 Sep 2020 03:51:44 GMT

I haven't tried 611, I am in contact with a moderator, happy with the response time, and details have been given and their looking into it.

Re: payment vouchers

Mitch15 — Mon, 21 Sep 2020 21:16:06 GMT

The moderator I dealt with has fixed me up with the credit, I can't say enough good things about this company, they are a pleasure to deal with, a company that looks after they customers, many thxs.

Re: payment vouchers

darlicious — Mon, 21 Sep 2020 21:27:29 GMT

@Mitch15

Thats awesome. You can always ask the moderator for a review link and tell pm how they did.

Re: payment vouchers

mister — Mon, 01 Feb 2021 06:27:16 GMT

I have a similar problem. I don't addressed any but here.

I a 20 yesterday and when I went to take it out of my when I got home to apply it it said it was used already. So today I went and got another 20 and it says can't do transaction now not by phone or online.

I'm really really pissed off right now cause standing in a barn ba the middle of nowhere using the data on my security system.

Re: payment vouchers

JK8 — Mon, 01 Feb 2021 06:27:40 GMT

@mister wrote:
I have a similar problem. I don't addressed any but here.
I a 20 yesterday and when I went to take it out of my when I got home to apply it it said it was used already. So today I went and got another 20 and it says can't do transaction now not by phone or online.
I'm really really pissed off right now cause standing in a barn ba the middle of nowhere using the data on my security system.

If there is more than one set of numbers on there try it.

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