topic Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o in Get Support

Receiving "sorry, cannot complete your call. You dont have an active long distance add on"

publicRJS — Wed, 05 Jan 2022 20:57:53 GMT

phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JoyLuck — Fri, 30 Oct 2020 16:54:48 GMT

@publicRJS wrote:
phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.

Try putting a 1 in front of the number. Are you on a limited minutes plan and out of minutes? Check your plan in self service.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

publicRJS — Fri, 30 Oct 2020 16:56:05 GMT

On small plan. I believe 10 mins per month. How do I find total usage this month.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Triguy — Fri, 30 Oct 2020 16:57:44 GMT

Log into your self serve account and check under usage history.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

will13am — Fri, 30 Oct 2020 16:58:26 GMT

@publicRJS wrote:
On small plan. I believe 10 mins per month. How do I find total usage this month.

@publicRJS , login to your self serve account to check usage. The overview tab will show how much usage you have left in the current plan cycle. If you go into the usage history, you will get a listing of individual calls, SMS and data events.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JoyLuck — Fri, 30 Oct 2020 17:02:45 GMT

@publicRJS

If you are out of minutes consider buying a Canada Wide Long Distance add on for $5 and get 500 minutes that roll over each month until consumed.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Gunner123 — Fri, 30 Oct 2020 17:04:24 GMT

@publicRJS wrote:
On small plan. I believe 10 mins per month. How do I find total usage this month.

hi you can dial 1 as suggested and also buy 500 minutes for 5 dollars which are used when you run out of your plan minutes any unused will roll over to next cycle

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

publicRJS — Fri, 30 Oct 2020 17:30:37 GMT

Sorry to be so helpless. I do not see an "Overview" tab on the Self Serve page.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JoyLuck — Fri, 30 Oct 2020 17:40:43 GMT

@publicRJS wrote:
Sorry to be so helpless. I do not see an "Overview" tab on the Self Serve page.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Anonymous — Fri, 30 Oct 2020 17:42:05 GMT

@publicRJS wrote:
Sorry to be so helpless. I do not see an "Overview" tab on the Self Serve page.

When you log in to your self serve, you arrive on the overview page. Lower down there you would see my data & add-ons. Under there you would see your counted services. If you don't see a line saying something about minutes then you've consumed your plan allotment.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

SamsonGihoul — Sun, 01 Nov 2020 17:33:48 GMT

I just bought a 400 min add-on for international calls, I have not used it yet but every time that I try calling I get the message 'sorry, cannot complete your call. talk is not included in your plan. I tried shutting down the phone and taking out the sim card, waiting a minute, and still does not work, I checked in the overview and I get this (see picture), I'm lost here if anyone can help I would be very grateful, thanks 😉

*removed image since it included personal information*

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Anonymous — Fri, 30 Oct 2020 19:43:24 GMT

@SamsonGihoul wrote:
I just bought a 400 min add-on for international calls, I have not used it yet but every time that I try calling I get the message 'sorry, cannot complete your call. talk is not included in your plan. I tried shutting down the phone and taking out the sim card, waiting a minute, and still does not work, I checked in the overview and I get this (see picture), I'm lost here if anyone can help I would be very grateful, thanks 😉

@SamsonGihoul

That's an old plan you have there! You could save $8 just changing down to the $25 plan AND get some data.

Anyway...what country are you trying to call?

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

xizohoxo — Wed, 19 May 2021 05:29:09 GMT

very useful topic. thanks to all who are not indifferent 😉

leaked homemade gay **bleep** tapes here https://homemadegaytubeporn.com/

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JDH — Mon, 09 Nov 2020 18:02:42 GMT

I just purchased 15/plan

Includes

100 canada-wide outgoing min

Unlimited incoming min

Data........

For some reason when I go to make a call within my area it says I don't have long distance add on!

The plan I purchased is Canada wide and neither I or the calls I'm trying to make are out side Canada!

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JK8 — Mon, 09 Nov 2020 18:26:49 GMT

@JDH wrote:
I just purchased 15/plan
Includes
100 canada-wide outgoing min
Unlimited incoming min
Data........

For some reason when I go to make a call within my area it says I don't have long distance add on!

The plan I purchased is Canada wide and neither I or the calls I'm trying to make are out side Canada!

Try putting a 1 in front of the number.

With the $15 plan you are limited to 100 outgoing minutes. Seconds are rounded up to the closest minute. (eg. A 10 second call is rounded up to 1 minute). As well, checking your voicemail with your phone will use up outgoing minutes too. You can use another phone to check your voicemail. Dial your number and press * at the greeting. You can also purchase an add on in self service of 500 minutes for $5. The unused portion is rolled over from month to month until it is used up.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

Triguy — Mon, 09 Nov 2020 18:04:56 GMT

Try dialing 1 infront of the area code.

Check your self serve account if no minutes appear then you have used up your minutes and you can purchase an add-on for more minutes.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

kb_mv — Mon, 09 Nov 2020 18:04:20 GMT

@JDH Try adding a 1 in front of the number you are dialling. This often helps.

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JDH — Mon, 09 Nov 2020 18:05:53 GMT

I've tried putting a 1 infront doesn't seem to make a difference

Re: Receiving "sorry, cannot complete your call. You dont have an active long distance add o

JK8 — Mon, 09 Nov 2020 18:09:11 GMT

@JDH wrote:
I've tried putting a 1 infront doesn't seem to make a difference

Log into self service to see if you have any minutes left?