topic Re: Forgot PIN in Get Support

Forgot PIN

Lukasphone — Wed, 05 Jan 2022 20:57:23 GMT

I don't remember my PIN from when I got my plan.

Re: Forgot PIN

kb_mv — Thu, 29 Oct 2020 19:58:39 GMT

@Lukasphone wrote:
I don't remember my PIN from when I got my plan.

@Lukasphone You will need to contact a moderator and be able to prove that the account is yours. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Forgot PIN

JoyLuck — Thu, 29 Oct 2020 19:58:46 GMT

@Lukasphone wrote:
I don't remember my PIN from when I got my plan.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot PIN

Jb456 — Thu, 29 Oct 2020 20:00:15 GMT

@Lukasphone

Contact mods about your issue.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you have an Android phone you may be able to find the pin in sim card messages

Open message app
Click 3 dots on top right,middle or bottom
Select settings
Select advanced
Click sim.card messages

Your pin might be there if it's the original phone you first signed up with.

Re: Forgot PIN

popping — Thu, 29 Oct 2020 20:32:31 GMT

@Lukasphone

PM sent you a text with your PIN# after your activation.

For security reason, you cannot access your PIN# online self-serve portal. Only moderator can access your account and get your PIN#.

If you deleted your PNI# text message from PM, create a moderator support ticket for help using using the Chat button at the bottom right corner of this page.
Tell SIMon what is the issue (important) - use "forget PIN#".

Re: Forgot PIN

RosieR — Fri, 30 Oct 2020 02:18:47 GMT

@Lukasphone wrote:
I don't remember my PIN from when I got my plan.

Hi @Lukasphone did you activate your Sim card in-store? If yes, PM sent your Pin number by text... it's the 4-digit number. If you activated online, you chose your PIN number. PM would have sent you a Welcome email like this..

Anyway, as already suggested above, contact the moderators to help you. Good luck!

Re: Forgot PIN

zomba — Fri, 30 Oct 2020 03:11:49 GMT

Have you tried an reset option? Can you access to your online account?