topic Re: Data amount used tab versus data usage tab breakdown doesn't match in Get Support

Data amount used tab versus data usage tab breakdown doesn't match

wbg13 — Wed, 05 Jan 2022 20:57:20 GMT

Data & Add-Ons	Amount Used
500MB + 500MB at 3G Speed	35.060 / 1024 MB

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
500MB + 500MB at 3G Speed	1024	35.060	988.940	Active

Usage tab breakdown of data usage - which totals 32.504 mb, so a difference of 2.556 mb

28/10/2020 6:46	Web						2.455 MB	MB	$0.00
28/10/2020 6:29	Web						26.533 MB	MB	$0.00

27/10/2020 11:10	Web						0.142 MB	MB	$0.00
27/10/2020 11:13	Web						0.001 MB	MB	$0.00

26/10/2020 12:27	Web						0.286 MB	MB	$0.00
26/10/2020 12:27	Web						3.087 MB	MB	$0.00

Data has not been used since the last usage indicated on Oct 28, 2020.

While a difference of 2.556 mb is not much, there shouldn't be any discrepancy in these 2 tab calculations. In addition, I plan to move to the $15 plan with 250mb so every mb will count.

Has anyone else experienced this data discrepancy?

Re: Data amount used tab versus data usage tab breakdown doesn't match

metropublic — Thu, 29 Oct 2020 19:22:48 GMT

@wbg13 The data counter is accurate the data usage is delayed so that may explain any discrepancy.

Re: Data amount used tab versus data usage tab breakdown doesn't match

Anonymous — Thu, 29 Oct 2020 19:23:32 GMT

@wbg13

That details reporting is delayed. The overview page counter is generally immediate.

Turning on data will always use a little bit of data. All the little app sync's and even just the phone sync'ing up.

If you have wifi failover on then you might be inadvertently using some data too.

Re: Data amount used tab versus data usage tab breakdown doesn't match

wbg13 — Thu, 29 Oct 2020 19:26:27 GMT

@metropublic do you know how much of a delay there is for data usage tab because I haven't even turned on data on my phone since yesterday Oct 28. So wondering if the delay should have already been caught up and captured in the data usage tab.

Re: Data amount used tab versus data usage tab breakdown doesn't match

wbg13 — Thu, 29 Oct 2020 19:28:10 GMT

@Anonymous While turning on data will use a little bit of data, shouldn't that data usage be captured in the data usage tab still?

Re: Data amount used tab versus data usage tab breakdown doesn't match

metropublic — Thu, 29 Oct 2020 19:31:19 GMT

@wbg13 wrote:
@metropublic do you know how much of a delay there is for data usage tab because I haven't even turned on data on my phone since yesterday Oct 28. So wondering if the delay should have already been caught up and captured in the data usage tab.

@wbg13 Not sure about the delay I'm guessing up to 24 hours. Also please note that Public reserves a temp 5MB buffer from time to time that shows up on your counter but get released back to you and does not count towards your data usage.

Re: Data amount used tab versus data usage tab breakdown doesn't match

Anonymous — Thu, 29 Oct 2020 19:31:26 GMT

@wbg13 wrote:
@Anonymous While turning on data will use a little bit of data, shouldn't that data usage be captured in the data usage tab still?

To your other question: I seem to think the delay is about 12 hours. So you're right. But since you want to make sure you're being sparing with your data consumption, make sure all the unwanted apps are not doing things in the background, or OS/app updates are only being on wifi, and that the wifi failover is not on.

Re: Data amount used tab versus data usage tab breakdown doesn't match

wbg13 — Thu, 29 Oct 2020 19:41:28 GMT

@metropublic wrote:
@wbg13 wrote:
@metropublic do you know how much of a delay there is for data usage tab because I haven't even turned on data on my phone since yesterday Oct 28. So wondering if the delay should have already been caught up and captured in the data usage tab.
@wbg13 Not sure about the delay I'm guessing up to 24 hours. Also please note that Public reserves a temp 5MB buffer from time to time that shows up on your counter but get released back to you and does not count towards your data usage.

@metropublic Do you know more details about reserving the temp 5MB buffer like what's the criteria for Public Mobile to apply it and if applied, what is the timeframe of releasing it back? I will also check later today when it's 24 hrs to see if the usage breakdown catches up and matches the data amount used tab since I haven't and don't plan on turning on data today.

Re: Data amount used tab versus data usage tab breakdown doesn't match

Anonymous — Thu, 29 Oct 2020 19:50:41 GMT

@wbg13

I call it a buffer. The moment you turn on cell data the system grabs this buffer. You use cell data. You use more than that buffer and it will grab another. Then you turn off cell data.

The buffer seems to reset back to actual usage of that current buffer overnight.

You can actually watch it happen.

Turn off data.

Turn on airplane mode.

Refresh your overview page. Take note of the counter.

Turn off airplane mode.

Refresh your overview page. Did it change? It shouldn't.

Turn on cell data.

Refresh your overview page. Did it change? It should. By about 5MB

Let it settle a bit with whatever sync'ing the phone wants to do.

Refresh your overview page. Did it grab another buffer? Maybe it didn't.

Turn off cell data.

Turn on airplane mode.

Refresh your overview page. Did it change? It should. This should be the net amount of data that was used of that last buffer.

I think the buffer is 5.293MB. But sync'ing will use a bit of it.

Re: Data amount used tab versus data usage tab breakdown doesn't match

kb_mv — Thu, 29 Oct 2020 19:52:45 GMT

@wbg13 The 5MB buffer is nothing in the grand scheme of things. It won't even count towards your total. Check your usage in your self serve account. Then put your phone in airplane mode and check again, you will see that the buffer disappeared. Turn the phone back on, refresh the page and you will see the buffer is back.

Edit: what @Anonymous said lol

Re: Data amount used tab versus data usage tab breakdown doesn't match

Anonymous — Thu, 29 Oct 2020 20:01:57 GMT

Whoa. Something weird with the post order.

Are they working on the Reply indication that Khoros has?

Edit: I'm not sure how the setting would have changed if it did. Or it didn't work like that before. Maybe someone broke in to my account and is messing with me. 🙂

Re: Data amount used tab versus data usage tab breakdown doesn't match

metropublic — Thu, 29 Oct 2020 20:05:21 GMT

@wbg13 wrote:
@metropublic wrote:
@wbg13 wrote:
@metropublic do you know how much of a delay there is for data usage tab because I haven't even turned on data on my phone since yesterday Oct 28. So wondering if the delay should have already been caught up and captured in the data usage tab.
@wbg13 Not sure about the delay I'm guessing up to 24 hours. Also please note that Public reserves a temp 5MB buffer from time to time that shows up on your counter but get released back to you and does not count towards your data usage.
@metropublic Do you know more details about reserving the temp 5MB buffer like what's the criteria for Public Mobile to apply it and if applied, what is the timeframe of releasing it back? I will also check later today when it's 24 hrs to see if the usage breakdown catches up and matches the data amount used tab since I haven't and don't plan on turning on data today.

@wbg13 No need to worry about the buffer as already mentioned because it does not count as part of your data usage. It has also been reported in the past that sending an MMS will leak some minute amount of data. I think it's 1KB per message.

My experience with the counter is that it's accurate and even if you are on the $15 plan with 250MB of data it's good for low bandwidth apps like email etc. Also a good idea to purchase a 1GB add-on for $15 to have as a backup just in case you run out within your 30 day plan period.

Re: Data amount used tab versus data usage tab breakdown doesn't match

kb_mv — Thu, 29 Oct 2020 20:07:16 GMT

@Anonymous wrote:
Whoa. Something weird with the post order.
Are they working on the Reply indication that Khoros has?

Edit: I'm not sure how the setting would have changed if it did. Or it didn't work like that before. Maybe someone broke in to my account and is messing with me. 🙂

@Anonymous Maybe check that the last 4 numbers of you sim match the last 4 numbers on your account! 😉

Re: Data amount used tab versus data usage tab breakdown doesn't match

Anonymous — Thu, 29 Oct 2020 20:22:17 GMT

@kb_mv wrote:
@Anonymous wrote:
Whoa. Something weird with the post order.
Are they working on the Reply indication that Khoros has?

Edit: I'm not sure how the setting would have changed if it did. Or it didn't work like that before. Maybe someone broke in to my account and is messing with me. 🙂
@Anonymous Maybe check that the last 4 numbers of you sim match the last 4 numbers on your account! 😉

No. I logged into another account that I intentionally leave as default for reference and that setting is also there. I changed it to Oldest first on this account and it shows the sort order as it used to.

I'm saying something's changed.

Is no one else seeing your replies not at the end? Try replying to a post in the middle of a thread and see if it shows up following that post instead of at the bottom.

Re: Data amount used tab versus data usage tab breakdown doesn't match

kb_mv — Thu, 29 Oct 2020 20:25:08 GMT

@metropublic wrote:
@wbg13 wrote:
@metropublic wrote:
@wbg13 wrote:
@metropublic do you know how much of a delay there is for data usage tab because I haven't even turned on data on my phone since yesterday Oct 28. So wondering if the delay should have already been caught up and captured in the data usage tab.
@wbg13 Not sure about the delay I'm guessing up to 24 hours. Also please note that Public reserves a temp 5MB buffer from time to time that shows up on your counter but get released back to you and does not count towards your data usage.
@metropublic Do you know more details about reserving the temp 5MB buffer like what's the criteria for Public Mobile to apply it and if applied, what is the timeframe of releasing it back? I will also check later today when it's 24 hrs to see if the usage breakdown catches up and matches the data amount used tab since I haven't and don't plan on turning on data today.
@wbg13 No need to worry about the buffer as already mentioned because it does not count as part of your data usage. It has also been reported in the past that sending an MMS will leak some minute amount of data. I think it's 1KB per message.

My experience with the counter is that it's accurate and even if you are on the $15 plan with 250MB of data it's good for low bandwidth apps like email etc. Also a good idea to purchase a 1GB add-on for $15 to have as a backup just in case you run out within your 30 day plan period.

@Anonymous Testing to see if this shows up after the quoted post or at the end of the thread.

Edit: Shows up at the end of the thread as the last message for me.

Re: Data amount used tab versus data usage tab breakdown doesn't match

wbg13 — Thu, 29 Oct 2020 20:31:13 GMT

@Anonymous

@Anonymous wrote:
@kb_mv wrote:
@Anonymous wrote:
Whoa. Something weird with the post order.
Are they working on the Reply indication that Khoros has?

Edit: I'm not sure how the setting would have changed if it did. Or it didn't work like that before. Maybe someone broke in to my account and is messing with me. 🙂
@Anonymous Maybe check that the last 4 numbers of you sim match the last 4 numbers on your account! 😉
No. I logged into another account that I intentionally leave as default for reference and that setting is also there. I changed it to Oldest first on this account and it shows the sort order as it used to.
I'm saying something's changed.
Is no one else seeing your replies not at the end? Try replying to a post in the middle of a thread and see if it shows up following that post instead of at the bottom.

My replies did not post at the end either. So I was also scrolling around to find the replies from others that mentioned me also. Let's see if this one posts at the end since this was the last post here.

Re: Data amount used tab versus data usage tab breakdown doesn't match

Anonymous — Thu, 29 Oct 2020 20:34:38 GMT

@wbg13 wrote:

My replies did not post at the end either. So I was also scrolling around to find the replies from others that mentioned me also. Let's see if this one posts at the end since this was the last post here.

Ah ha! So I was _not_ hallucinating again. Thanks for that.

@kb_mv : can you check My settings/Preferences/Linear Layout - what do you have selected at the first setting?

I was on default. Then went to Oldest first and it listed the way it always has.

Maybe they were just fiddling with things briefly.

Re: Data amount used tab versus data usage tab breakdown doesn't match

kb_mv — Thu, 29 Oct 2020 20:35:30 GMT

@wbg13 @Anonymous @metropublic Under the "Topic Options" button at the top, if you have "Sort by Topics" selected, you get the answers posted after the message it replied to. Select "oldest to newest" to see all replies go to the end of the thread.

Re: Data amount used tab versus data usage tab breakdown doesn't match

kb_mv — Thu, 29 Oct 2020 20:37:40 GMT

@Anonymous wrote:
@wbg13 wrote:

My replies did not post at the end either. So I was also scrolling around to find the replies from others that mentioned me also. Let's see if this one posts at the end since this was the last post here.
Ah ha! So I was _not_ hallucinating again. Thanks for that.
@kb_mv : can you check My settings/Preferences/Linear Layout - what do you have selected at the first setting?
I was on default. Then went to Oldest first and it listed the way it always has.
Maybe they were just fiddling with things briefly.

@Anonymous Just checked this, mine is selected "Oldest First"

Re: Data amount used tab versus data usage tab breakdown doesn't match

wbg13 — Thu, 29 Oct 2020 20:37:42 GMT

@metropublic wrote:
@wbg13 wrote:
@metropublic wrote:
@wbg13 wrote:
@metropublic do you know how much of a delay there is for data usage tab because I haven't even turned on data on my phone since yesterday Oct 28. So wondering if the delay should have already been caught up and captured in the data usage tab.
@wbg13 Not sure about the delay I'm guessing up to 24 hours. Also please note that Public reserves a temp 5MB buffer from time to time that shows up on your counter but get released back to you and does not count towards your data usage.
@metropublic Do you know more details about reserving the temp 5MB buffer like what's the criteria for Public Mobile to apply it and if applied, what is the timeframe of releasing it back? I will also check later today when it's 24 hrs to see if the usage breakdown catches up and matches the data amount used tab since I haven't and don't plan on turning on data today.
@wbg13 No need to worry about the buffer as already mentioned because it does not count as part of your data usage. It has also been reported in the past that sending an MMS will leak some minute amount of data. I think it's 1KB per message.

My experience with the counter is that it's accurate and even if you are on the $15 plan with 250MB of data it's good for low bandwidth apps like email etc. Also a good idea to purchase a 1GB add-on for $15 to have as a backup just in case you run out within your 30 day plan period.

@metropublic In regards to past reports of MMS leaking some data - does that mean it would show as MMS in the data usage and NOT as "mb" but will show in the actual data amount used? So then technically the data amount used tab will never truly match the usage breakdown for data? Did I understand that correctly?