topic Re: Having some problems with the service might be to do with the smoke in Metro Vancouver in Get Support

Having some problems with the service might be to do with the smoke in Metro Vancouver

111111 — Wed, 05 Jan 2022 20:57:09 GMT

Having some problems with the service might be to do with the smoke in Metro Vancouver. Me and my wife’s phones have disconnected from data And couldn’t make calls we’re not too sure if it’s due to the smoke outside or iOS 14 update

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

gpixel — Sat, 19 Sep 2020 03:57:54 GMT

@111111 if you've just updated to ios 14 its most likely because of the update...

try and reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

ShawnC13 — Sat, 19 Sep 2020 03:57:43 GMT

@111111 wrote:
Having some problems with the service might be to do with the smoke in Metro Vancouver. Me and my wife’s phones have disconnected from data And couldn’t make calls we’re not too sure if it’s due to the smoke outside or iOS 14 update

I would say more likely the update. I am in Victoria and have had no connectivity issues.

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

computergeek541 — Sat, 19 Sep 2020 04:00:25 GMT

@111111 wrote:
Having some problems with the service might be to do with the smoke in Metro Vancouver. Me and my wife’s phones have disconnected from data And couldn’t make calls we’re not too sure if it’s due to the smoke outside or iOS 14 update

It's possible that smoke could weaken the signal coming to you. Do you have a signal? It's also possible that due to any weakeneded signal, you're being connected to a different site than usual. That could be causing network capacity issues. However, I'm not sure it's much different than rain. I have experienced weakened signal during storms before, but it shouldn't usually cause loss of service.

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

darlicious — Sat, 19 Sep 2020 09:45:55 GMT

@111111

You cant access data or make calls....can you text? Is it your renewal? Log into your account. Does it say active? Compare the last 4 digits of your sim cards. Do they match the sim card numbers in your account? If they don't match report your phones as lost/stolen and change your passwords. Call your financial institutions and credit card companies.

If they do match try rebooting your phones. Toggling airplane mode on/off. Reset network settings. Use lost/stolen to suspend and then resume service. Reboot phone again.

I'm right smack in the middle of smoky Vancouver there's nothing wrong with my service.

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

111111 — Tue, 22 Sep 2020 02:22:16 GMT

Hi @ShawnC13

I bought a new Sim Card for my wife and I and so far everything is working perfect now as my wife had her sim out as our port ins took 48 hrs I thought our sims got scratched an I didn’t put in our phones right away things our now working now that I’ve done our SIM Swaps

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

111111 — Tue, 22 Sep 2020 02:25:49 GMT

Hi @darlicious I bought a new Sim cards that fixed the problem

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

darlicious — Tue, 22 Sep 2020 02:36:53 GMT

@111111

Where did you buy the original sim cards? If they came from pm you could possibly ask for an account credit if they were defective. Hard to know for sure or if reprovisioning by the moderators would have solved the problem.

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

mm80 — Tue, 22 Sep 2020 02:38:55 GMT

@111111 wrote:
Hi @darlicious I bought a new Sim cards that fixed the problem

Good to hear. SIMs don't go bad that much. The SIM swap might have reset the account. Unknown if the SIM was defective.

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

ShawnC13 — Tue, 22 Sep 2020 02:41:21 GMT

@111111, great to hear. Enjoy PM and the savings. I am coming up on 4 years here and and in well into multiple 1000's of $$$ saved now

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

111111 — Tue, 22 Sep 2020 02:43:32 GMT

@darlicious I bought them at London drugs

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

darlicious — Tue, 22 Sep 2020 03:34:45 GMT

@111111

If you bought your replacements there you may be able to get a refund....or a gift card. Give the manager of the electronics dept a call. If it's the cambie and Broadway location do not deal with the Asst. Manager you will get absolutely no where with her but the manager is very accommodating.

Re: Having some problems with the service might be to do with the smoke in Metro Vancouver

111111 — Tue, 22 Sep 2020 08:18:27 GMT

Hi @darlicious I will let my wife know @luv2ski

thanks she will email them on the @CS_Agent Right away