topic Re: long distance add-on discrepancy in Get Support

long distance add-on discrepancy

spacecadet — Wed, 05 Jan 2022 20:57:07 GMT

I am under the $10 a month plan.

For the very first time, I went over the 50 minutes Canada wide limit. My usage history shows that the total time for all incoming and outgoing calls in the current month is 86 minutes so that I would have expected a difference of 36 minutes displayed on the long distance add-on usage. Instead, it shows 46 minutes. How can that be?

Re: long distance add-on discrepancy

Triguy — Thu, 29 Oct 2020 18:11:57 GMT

Current PM plans are based on a 30 day period.

Checking your voicemail also uses your minutes.

Calls are rounded up to the nearest minute.

Re: long distance add-on discrepancy

esjliv — Thu, 29 Oct 2020 18:13:46 GMT

Hello @spacecadet ,

Are you including the calls to voicemail in your calculation?

This would be four digits ending in 4001.

Re: long distance add-on discrepancy

spacecadet — Thu, 29 Oct 2020 18:55:02 GMT

Yes I do include voicemail (which I never wanted to consult but my stupid Android phone does so on a random basis without my consent) but @Triguy is right about the rounded up which I had totally forgotten about (e.g. 0.24 seconds becomes 1 minute) so that I now get the exact figure of 46 minutes I see under the add-on history. I thank both of you very much for this clarification.

Re: long distance add-on discrepancy

esjliv — Thu, 29 Oct 2020 19:24:01 GMT

HI @spacecadet ,

For current IN-MARKET Plans - Note:

If it says "All" under "Originating Location" = this is people calling you and going to voicemail.

This does NOT deduct from outgoing minutes in the $15 PLAN.

If it says "your province location other than All" under "Originating Location" = this you calling your voice mail from your Public Mobile device.

This DOES deduct from outgoing minutes in the $15 PLAN.

(If you call your own phone from another device or landline and check your voicemail this way, it will NOT deduct from the outgoing minutes in the $15 PLAN.)

I cannot speak to the $10 plan you are on, it could work the same as the current IN-MARKET $15 plan....others who have been with PM longer or have that plan, may be able to confirm this though.

Re: long distance add-on discrepancy

Anonymous — Thu, 29 Oct 2020 19:27:01 GMT

@esjliv

Assuming all settings are standard default...the $10 plan acts the same.

There's a slight difference with global forwarding as opposed to busy etc forwarding between the two.