topic Re: Service not working in Get Support

Service not working

katiepammett — Wed, 05 Jan 2022 20:56:56 GMT

Has anyone been having service issues? I haven’t had service all day and I’ve been everywhere and nothing anywhere! Can anyone help me please?

Re: Service not working

JoyLuck — Sat, 19 Sep 2020 00:07:09 GMT

@katiepammett wrote:
Has anyone been having service issues? I haven’t had service all day and I’ve been everywhere and nothing anywhere! Can anyone help me please?

Can you log into self service and see if your account is Active?

Re: Service not working

Jb456 — Sat, 19 Sep 2020 00:10:19 GMT

Are you a new customer or have you been one for awhile and it has been working no problem?

Could be a service outage.

Or.

Have you logged into your account to see the status? Does it say active?

Is this a second hand phone? Possibly a purchase from Kijiji?

Also while In your account click "change sim card" green arrow on pic below. Check if the last 4 digits Match the last 4 in your phone's sim card. You may have been a victim of a sim jack.

Let us know.

Re: Service not working

gpixel — Sat, 19 Sep 2020 00:14:34 GMT

@katiepammett check to see if there is a service outage in your area

login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "security or identity fraud issue"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Service not working

katiepammett — Sat, 19 Sep 2020 00:12:11 GMT

I’m sitting beside someone who has public mobile and they’re having no issues

Re: Service not working

esjliv — Sat, 19 Sep 2020 00:13:44 GMT

Hi @katiepammett ,

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Also, check your self serve account and make sure the last 4 digits of the SIM card info. match your actual SIM card.

Re: Service not working

katiepammett — Sat, 19 Sep 2020 00:20:05 GMT

I have done all of those, where do you find the SIM card number on your account tho I can’t find it

Re: Service not working

Bainer55 — Sat, 19 Sep 2020 00:20:20 GMT

Yes where are all the mods to help out!

Re: Service not working

katiepammett — Sat, 19 Sep 2020 00:22:04 GMT

Yes and it is

Re: Service not working

JoyLuck — Sat, 19 Sep 2020 00:24:19 GMT

@katiepammett

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Service not working

katiepammett — Sat, 19 Sep 2020 00:29:15 GMT

The SIM card numbers don’t match!! What do I do buy a new SIM card?

Re: Service not working

Anonymous — Sat, 19 Sep 2020 00:31:03 GMT

@katiepammett wrote:
The SIM card numbers don’t match!! What do I do buy a new SIM card?

Change your password and suspend your service under Lost/stolen.

Then run around to all your financial sites and make sure they aren't being compromised. Change the password while you're there.

And for heavens sake...stop using what appears to be real info in usernames...anywhere.

Re: Service not working

Desy0 — Tue, 22 Sep 2020 03:06:38 GMT

Same thing happens to me every once in a while and I find it is always my phone, it corrects its self once I turn it off and restart!