topic Phone still not working in Get Support

Phone still not working

edwardrichards — Wed, 05 Jan 2022 20:57:01 GMT

I registered my phone a week ago and it is still does not have a phone number assigned to it.

Re: Phone still not working

Jb456 — Thu, 29 Oct 2020 14:50:02 GMT

Contact moderators

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone still not working

kb_mv — Thu, 29 Oct 2020 14:50:13 GMT

@edwardrichards wrote:
I registered my phone a week ago and it is still does not have a phone number assigned to it.

@edwardrichards What do you mean by "I registered my phone"? If you activated your sim/service a week ago, you would have picked a number at that time. Did you port or bring a new number with you? If it was a landline or VOIP it can take a week. Your old account has to be active for PM to port in your number. Otherwise you have a stuck port. You need moderator assistance. You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Phone still not working

mh1983 — Thu, 29 Oct 2020 14:51:26 GMT

Can you see what number is appearing in your Self Serve account? This is to ensure that the SIM is properly activated and the number was provisioned.

Re: Phone still not working

metropublic — Thu, 29 Oct 2020 15:00:55 GMT

@edwardrichards wrote:
I registered my phone a week ago and it is still does not have a phone number assigned to it.

@edwardrichards The number gets assigned during the activation phase regardless if you chose a new number or port in a number. You should be able to make outgoing calls. If that is not the case then select the chat bubble bottom right of your screen and ask the Public Mobile moderator team for help.

Re: Phone still not working

esjliv — Thu, 29 Oct 2020 15:04:19 GMT

@edwardrichards wrote:
I registered my phone a week ago and it is still does not have a phone number assigned to it.

Registered meaning you completed the activation process, found here:

https://activate.publicmobile.ca/

Did your credit card get charged?

If so, then did you create your SELF SERVE account, found here:

https://selfserve.publicmobile.ca/self-registration/

Do this, if you did not create it, and see what your account status says.

Re: Phone still not working

edwardrichards — Thu, 29 Oct 2020 15:10:32 GMT

I had tried to port a number over but finally had to use a new number which now works. Thanks

Re: Phone still not working

AE_Collector — Thu, 29 Oct 2020 16:00:44 GMT

@edwardrichards

You initially had to choose a new number rather than port your number directly because you were with Koodo prepaid? Virtually all others can be ported directly I believe.

AE_Collector