topic Re: Unregistered SIM in Get Support

Unregistered SIM

Prince1 — Wed, 05 Jan 2022 20:56:38 GMT

Can I get some help?

It's wrote "unregistered SIM"

I can't call

I can't send messages

I need help please

Thx

Re: Unregistered SIM

Jb456 — Fri, 18 Sep 2020 21:07:38 GMT

Has your sim ever worked?

Do you have another phone to try your sim card in?

The phone with that message. Is this a phone that was purchased second hand? Possibly on Kijiji or marketplace?

Re: Unregistered SIM

Staliger — Fri, 18 Sep 2020 21:13:33 GMT

@Prince1 Where did you get this sim? Did you try another device? Did you activate it online?

Re: Unregistered SIM

hairbag1 — Fri, 18 Sep 2020 21:19:51 GMT

@Prince1 wrote:
Can I get some help?
It's wrote "unregistered SIM"
I can't call
I can't send messages
I need help please
Thx

https://www.publicmobile.ca/en/on/get-started

Use this link to see if your phone is compatible and also if it's been "blacklisted" somewhere.

Re: Unregistered SIM

Prince1 — Sat, 19 Sep 2020 01:09:56 GMT

Non the phone isn't blacklisted

I just need to register my sim on the phone

My Samsung Galaxy S10+

Re: Unregistered SIM

Prince1 — Sat, 19 Sep 2020 01:10:54 GMT

The sim is from public Mobile

Re: Unregistered SIM

computergeek541 — Sat, 19 Sep 2020 01:59:36 GMT

@Prince1 wrote:
Can I get some help?
It's wrote "unregistered SIM"
I can't call
I can't send messages
I need help please
Thx

I've actually seen this message on my phone when Public Mobile was having a network outage, However, unrgeistered sim usually means that the service assigned to that sim card has been cancelled, or otherwise not active.

Re: Unregistered SIM

Prince1 — Sat, 19 Sep 2020 13:46:09 GMT

yes

Re: Unregistered SIM

Prince1 — Sat, 19 Sep 2020 13:47:10 GMT

So , do you have something to suggest to me?

Re: Unregistered SIM

Jb456 — Sat, 19 Sep 2020 13:50:55 GMT

@Prince1 log into your account and click "change sim card" green arrow on picture below.

It will show you the last 4 digits of the sim card. Now go to your phone and pull out the sim card.

Does the numbers match? If they don't you're a victim of simjacking.

Re: Unregistered SIM

Prince1 — Sat, 19 Sep 2020 16:14:08 GMT

yes they are the same

I just want to register my sim card on the phone

That's it

Thx

Re: Unregistered SIM

geopublic — Sat, 19 Sep 2020 16:27:46 GMT

@Prince1 if the sim numbers match then your phone is blacklisted.

To verify this use the sim in another phone. If it works then it's your device that is the problem.

Re: Unregistered SIM

hairbag1 — Sat, 19 Sep 2020 16:29:37 GMT

@Prince1 wrote:
yes they are the same
I just want to register my sim card on the phone
That's it
Thx

Where did you get the sim card ? Is it a new sim or ? Sounds like you've done everything correct and it should work. Did you buy the phone new or ?

Try cycling the phone off/on and see if that helps.

Re: Unregistered SIM

Prince1 — Sat, 19 Sep 2020 16:52:26 GMT

The sim card is from public Mobile

I bought a new phone

And I want to register my sim card of the phone

I cycles the phone and still nothing

Re: Unregistered SIM

hairbag1 — Sat, 19 Sep 2020 16:59:30 GMT

@Prince1 wrote:
The sim card is from public Mobile
I bought a new phone
And I want to register my sim card of the phone
I cycles the phone and still nothing

Did you go to the top of this page and click on Get Started. There's instruction and guidance that might help you. There's even a Live Chat option.

Please keep us posted on how you make out.

Re: Unregistered SIM

geopublic — Sat, 19 Sep 2020 17:00:43 GMT

@Prince1 Did you buy the phone from a retail location or other?

If retail location take it back.

Re: Unregistered SIM

geopublic — Sat, 19 Sep 2020 17:05:23 GMT

@hairbag1 The OP @Prince1 had already indicated that he has a selfserve account and has verified that the sim numbers match. So from that it's safe to assume that he already has activated his card. But then again.....🤔

Re: Unregistered SIM

hairbag1 — Sat, 19 Sep 2020 17:19:47 GMT

@geopublic wrote:
@hairbag1 The OP @Prince1 had already indicated that he has a selfserve account and has verified that the sim numbers match. So from that it's safe to assume that he already has activated his card. But then again.....🤔

Yes ...you're right.

I'm no expert, but sounds like the phone is suspect. He says it's new but it's acting otherwise. No wonder he's frustrated.

Re: Unregistered SIM

Helpershelper — Mon, 21 Sep 2020 19:34:33 GMT

If you live close to a mall you can visit them and have them try and activate it. That’s what I did when I signed up for the first time.

Re: Unregistered SIM

Prince1 — Mon, 21 Sep 2020 20:36:13 GMT

what kind of mall?