topic Re: auto paying customer in Get Support

auto paying customer

gogs17 — Wed, 05 Jan 2022 20:56:30 GMT

my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.

Re: auto paying customer

iliketotalk — Fri, 18 Sep 2020 19:53:27 GMT

@gogs17 Hi try doing a network reset to see if that fixes your issue😁

Re: auto paying customer

computergeek541 — Sat, 19 Sep 2020 01:55:00 GMT

@gogs17 wrote:
my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.

First, attempt restarting phone. There could be a network outage in your area.

I'm a little bit confused. Messages such as "searching for service" would mean no signal. Text messages should work either if that's the case (unless you're using some sucg as iMessage).

Re: auto paying customer

gogs17 — Fri, 18 Sep 2020 19:58:46 GMT

sorry , how do i do this ?

Re: auto paying customer

geopublic — Fri, 18 Sep 2020 20:25:45 GMT

@gogs17 What is the make and model of your device?

Re: auto paying customer

gpixel — Fri, 18 Sep 2020 20:35:40 GMT

@gogs17 I'm assuming you have an iPhone since you are able to send messages

update your carrier services:

go to general>settings>about

iPhone reset network settings:
1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: auto paying customer

gogs17 — Fri, 18 Sep 2020 20:48:55 GMT

just finished trying that , no luck. still getting call failed also searching is still at the top left of my iphone. Thanks for your effort !!!!

Re: auto paying customer

RossN — Fri, 18 Sep 2020 20:52:44 GMT

Hi can you tell us what type of phone you have did,you just start using it?

Re: auto paying customer

gogs17 — Fri, 18 Sep 2020 20:55:33 GMT

woohooo, tried it a second time and it came on !!!! So strange unless there was power outage foe my area . thanks so much !! Kevin.

Re: auto paying customer

gogs17 — Sat, 26 Sep 2020 18:05:33 GMT

No I didn’t! I’m cancelling my subscription !!! Terrible customer service.

Re: auto paying customer

Anonymous — Sat, 26 Sep 2020 18:11:20 GMT

@gogs17 wrote:
No I didn’t! I’m cancelling my subscription !!! Terrible customer service.

...days later...um...who're you talking to?

There's no cancelling. You just don't re-pay to renew.

Edit: log in to your self-serve account and use the Change SIM function to get the last 4 digits of your SIM. Don't continue with anything here. Then look at your actual card in the phone and see if they match.