topic Re: Beginner’s Guide to the Community in Get Support

Beginner’s Guide to the Community

Catherine_T — Wed, 05 Jan 2022 20:56:51 GMT

Hey Community Member!

Welcome to the Public Mobile Community. Our Community is a place where you can search for answers to your burning questions, help other Community members, earn rewards, and so much more!

Navigating the Community might seem a bit daunting at first, but we’re here to help you. Let’s start with the basics:

What is the Public Mobile Community and why does it exist?

The Community is an online platform for Public Mobile customers to search, ask, and answer questions related to your service. In addition to providing help and support, the Community also serves as a way for us to better connect with you.

Public Mobile is constantly evolving, and we wouldn’t be able to do so without your feedback and suggestions. You are an essential part of the Public Mobile family, and we are growing together. In addition to that, using online platforms like the Community helps us keep costs low, which means more affordable prices for you.

What can I do in the Community?

Mostly commonly, Community members search, ask, and answer questions. Here are some helpful tips and tricks to help you settle into the Community:

Try searching your question first: you may find that someone has already encountered a similar situation and that an answer has already been provided. If your question hasn’t been asked before, start a topic. You only need to post once—someone will answer your question.

Asking and answering questions: the more specific you are, the more helpful it is for everyone. That said, helpful partial answers are better than nothing. Just make sure you don’t post any personal account information (e.g. credit card numbers, phone numbers, etc.).

Post in our “Get Support” board: If you have any question Public Mobile related, our Get Support board is the place to find answers. No support question is off limits, here you will find topics for: Rewards, Certified Pre-owned Phones, Service, Payment, My Account and more!

Stay on topic: when it comes to support questions, it’s best to stay focused so that problems can get solved quickly. If you do want to discuss the news, or nearly anything else, there’s the Discussion board for that!

Recognize when your question has been answered: when the Community has served up a solution, click ‘Accept as Solution’ on the response. It helps people find answers more quickly and communicates your appreciation to the people who helped you.

Participate and get Rewards: it’s your Community, too, and that’s why we encourage everyone to get involved. In addition to Rewards for eligible customers, we have added a ranking system and badges to your profile. It’s our way to thank you and let others know that you’re a stand-up member of the Community.

Point out offensive content: we want our Community to be welcoming, respectful, and friendly. Offensive and rude comments are not welcome, and if you see anything that does not meet our Community Terms of Service, let us know by clicking the ‘Report Inappropriate Content’ button.

Check out this post on How to Navigate the Community.

How do I benefit from the Community?

You can earn rewards as a Public Mobile Community member. Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. For more information on Community rewards, check out this Help Article.

Rewards don’t stop at the Community - check out this Help Article on how you can earn even more rewards.

What are the different roles in the Community?

Public Mobile Employees:

Members with a “PM” badge are Public Mobile product managers. Our goal is to enhance your Public Mobile experience by listening to your feedback and making improvements to our services. We are inspired by YOU - the Public Mobile Community.

Members with a “CS_Agent” badge are Community Customer Support Agents. These members are here to help you troubleshoot any tech-related or service-related issues.

Oracles:

Members with a star badge are Oracles.

The Oracles are a small group of Community members who have extensive knowledge about all things Public Mobile, and are passionate about making the Community a better place by helping our members. Oracles have used their knowledge to make a positive impact in the Community, by being helpful and providing constructive solutions and ideals, and their reward is legendary status—we view them as part tech wizard, part boy/girl scout, and part Jedi master.

While the Oracles do actively help the Community, please remember that they’re customers like you, and not Public Mobile employees. Please reach out to the Customer Support Agent Team for tech- or service-related issues.

Meet our Oracles here.

Community Citizens:

The Community wouldn’t be here without our amazing Community “citizens” (i.e. members). Depending on length of membership and level of activity, Community members can unlock different titles - the newest being “New in Town”, and most tenured being “Mayor”.

Mayor
Deputy Mayor
Town Hero
Model Citizen
Great Citizen
Good Citizen
Great Neighbour
Good Neighbour
New Neighbour
New in Town

Regardless of title, everyone plays an important part in making the Community a welcoming place for everyone, and every member’s contribution to the Community is appreciated.

Terms of Services

To ensure the Community is a safe and enjoyable place for everyone, all members must follow the Community Terms of Services.

We hope this post was helpful in introducing you to the Public Mobile Community. Thank you again for choosing Public Mobile.

- The Public Mobile Team

Re: Beginner’s Guide to the Community

popping — Thu, 29 Oct 2020 17:54:21 GMT

New PM subscribers must read. 👍👍

Re: Beginner’s Guide to the Community

SD08 — Sun, 01 Nov 2020 19:17:10 GMT

@Catherine_T Thanks for creating this useful Beginner's Guide.

While you're listing all the community titles from New in Town on up, with an explanation of the Oracle role, perhaps it would be appropriate to briefly explain the Retired Oracle tag as well. There are a number of us and we sometimes perform forum housekeeping actions as Oracles do, so it might help to clarify that for the benefit of those new to the community.

Re: Beginner’s Guide to the Community

SD08 — Sun, 01 Nov 2020 22:14:06 GMT

@darlicious wrote:
@SD08
I think a small update to the biographies of the oracles might be a good idea since the stats are 3 years old if not more! I can supply some updated stats if need be.....lol!

@darlicious

While I agree that the Meet Our Oracle Team Help article should be updated with regards to membership (there are not 6 current Oracles but 5), I don't think it necessary to update the cumulative individual stats which continually change. However, the addition of a Last edited timestamp would be great for most help articles whenever they are edited going forward. (Tagging @Catherine_T for this suggestion too.)

Re: Beginner’s Guide to the Community

wbg13 — Mon, 02 Nov 2020 19:30:42 GMT

A helpful guide for beginners like myself. Thanks.

Re: Beginner’s Guide to the Community

Staliger — Tue, 03 Nov 2020 18:26:41 GMT

@Catherine_T wow, very nice work here! Interesting reading. I am sure, it would answer some of the questions newbies may have after joining our PM's family😊

Re: Beginner’s Guide to the Community

SD08 — Wed, 04 Nov 2020 22:07:43 GMT

Moved to Self Serve.

Re: Beginner’s Guide to the Community

Rosepetal9410 — Thu, 05 Nov 2020 14:52:04 GMT

Very helpful.

Help

computergeek541 — Thu, 05 Nov 2020 18:28:52 GMT

Re: Beginner’s Guide to the Community

SD08 — Fri, 06 Nov 2020 02:43:10 GMT

Moved to Self Serve

Re: Beginner’s Guide to the Community

computergeek541 — Sat, 07 Nov 2020 18:54:30 GMT

Re: Beginner’s Guide to the Community

devraj5698 — Mon, 09 Nov 2020 05:54:34 GMT

@Catherine_T

Thank you, this was very helpful!

Re: Beginner’s Guide to the Community

JBBounzer — Mon, 09 Nov 2020 20:31:40 GMT

I appreciate this comment as you are completely correct. The promise of being able to help and earn credit on my PM account certainly was draw, though not my main one, to signing up with PM. This ought to be taken out of the marketing materials. The plans are cheap enough that this aspect of things wouldn't make a difference.

Also, there is a typo in the post.

"Mostly commonly" is not correct.

Re: Beginner’s Guide to the Community

Simonewmetz — Tue, 10 Nov 2020 16:16:55 GMT

True im trying my hardest to earn some extra bucks off n seems it is definitely harder then they let on lol but i will continue to try

Re: Beginner’s Guide to the Community

Anonymous — Tue, 10 Nov 2020 16:28:33 GMT

@Simonewmetz wrote:
True im trying my hardest to earn some extra bucks off n seems it is definitely harder then they let on lol but i will continue to try

@Simonewmetz

Well...you'll need to try a little harder than this one post starting from today. 🙂

Welcome to Public Mobile though. Just put in time posting when you feel like it. If you put in sufficient time doing that then you could see a little surprise early each month.

Re: Beginner’s Guide to the Community

darlicious — Wed, 11 Nov 2020 22:16:41 GMT

@Simonewmetz

Come hang out, read, search, post, bravo, question and most important.....learn because that will lead to helping but feel free to share because everyones contribution enriches the community.

@JBBounzer

Tell me after a year if you still believe your statement....I'm here for just over a year with two accounts. Combined my bills are $0. Public mobiles marketing is spot on!

Re: Beginner’s Guide to the Community

tjchili — Wed, 18 Nov 2020 02:32:12 GMT

Wow...really! 2 years? Good gig for those who have it...

Re: Beginner’s Guide to the Community

tjchili — Wed, 18 Nov 2020 02:34:32 GMT

Are the Bravo stats cleared on a Calendar year basis?

Re: Beginner’s Guide to the Community

tjchili — Wed, 18 Nov 2020 02:37:17 GMT

What does one have to do? Or, go read the Community Guide?

Re: Beginner’s Guide to the Community

darlicious — Wed, 18 Nov 2020 03:09:21 GMT

@tjchili

First bit if advice.....tag the member your replying to so they and others know who you are referencing. Tap the "@" key and a box will pop up with members names from the thread in it or start typing the name and it will give you options to choose. Thus makes things easier to read.......

Type in the search bar "community reward" and tap go and a ton of related threads will appear......just read, learn, bravo, post when you can and eventually youll be able to help others. The search bar is your friend it can find most of the answers for you. Look for green checkmarks indicating a solution. Welcome to the community!