topic Re: Data being used up but always on wifi in Get Support

Data being used up but always on wifi

Markp — Wed, 05 Jan 2022 20:56:22 GMT

first time since being on public and ive used up my data some how, I have my ios counter reset yesterday and since im always on wifi it showed I only used 22mb of data, i have basically most things turned off of cellular data. The counter showed at 12:54 that i used 260mb, its not possible as i was in my office and on wifi. To be honest i wasnt using the phone. this has happened over the last few days using 500mb and 600mb and so on. All between the times of 12-1pm and on 1 shot uses on the public counter(230mb all at once, 500mb all at once etc. I havent used much more than 1gb ever. now ive burned through more than 5gb in one month? in 5 days to be exact? I've contacted a moderator sent screen shots but haven't heard back. Anyone else run into this? This is an iphone btw

Re: Data being used up but always on wifi

Triguy — Fri, 18 Sep 2020 17:49:03 GMT

There is a data buffer of like 5.82mb when data is turned on. Make sure you disable updates for apps automatically.

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Maybe when your wifi signal is weak then your phone is trying to connect using data.

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 17:46:29 GMT

just and fyi I never usually turn my data off ever until now because it looks like i will burn through my data for no reason and yes updates are off, i only manually update anyway

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 17:53:24 GMT

IOS says i only used 22mb yesterday, but counter said 260ish mb

Re: Data being used up but always on wifi

ShawnC13 — Fri, 18 Sep 2020 18:08:01 GMT

@Markp wrote:
IOS says i only used 22mb yesterday, but counter said 260ish mb

Do you have wifi assist on? If your wifi signal isn't the greatest your data plan will kick in when required

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 18:24:31 GMT

Yes I had turned that off the minute it became an option also double checked that again

Re: Data being used up but always on wifi

gpixel — Fri, 18 Sep 2020 20:05:01 GMT

@Markp get in the habit of turning off your data when you're not using it.

there could be something wrong... contact customer support mods

the only way to really know is to not have both wifi and data on. just use one or the other. then you should be able to see what's going on.

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 19:32:35 GMT

Actually I had done those things many moons ago and have since turned more off. As I said earlier there is no way I downloaded all that all at once. While connected to wifi. In fact if it wasn’t for these past 5 days I have virtually no data used since June since I seldom leave wifi . This is the reason I wonder if something is wrong on public’s side as my iOS said I only used 22mb that past day and public’s tracker said it was 260mb

Re: Data being used up but always on wifi

wetcoaster — Fri, 18 Sep 2020 20:06:02 GMT

Not an iPhone user, so I won't comment on that, except that it might be worthwhile going back to double check the data use settings, as using a new provider and/or a recent OS update might have reset some of them.

Be aware that the numbers in the usage history are cumulative reflecting the approximate 12hours before the posting. It's eastern time, with no am/pm indications.

The data counter on the overview page is pretty much real time, with a buffer added as mentioned above (which resets once the data session is ended). If you don't see the data line, your data is used up.

Re: Data being used up but always on wifi

RosieR — Fri, 18 Sep 2020 20:13:37 GMT

@Markp wrote:
Actually I had done those things many moons ago and have since turned more off. As I said earlier there is no way I downloaded all that all at once. While connected to wifi. In fact if it wasn’t for these past 5 days I have virtually no data used since June since I seldom leave wifi . This is the reason I wonder if something is wrong on public’s side as my iOS said I only used 22mb that past day and public’s tracker said it was 260mb

Hi @Markp it seemed the IOS 13 had some bugs that was never resolved by Apple including the mysterious data consumption. Read this Forbes article

But alas, Apple has released IOS 14 on Sept 16 to hopefully solve all the glitches in IOS 13.

If you haven't downloaded the IOS 14 here's the link

https://www.macrumors.com/2020/09/16/when-download-ios-14-ipados-14-time-zones/

I hope this helps. Come back and let us know what happens. Good luck! 😊

Re: Data being used up but always on wifi

LurganIeUk — Fri, 18 Sep 2020 20:22:11 GMT

So it appears you are not dependant on DATA...so as others do including me....I turn it OFF all the time and back on when want to use and then back to OFF.

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 20:44:26 GMT

I have contacted moderator, had some back and forth until I sent screen shots of both my phones actual usage and my self serve data numbers to prove it doesn’t make sense. I have looked over all my settings as I’ve stated earlier for a year I bet I hadn’t used 5gb now in 5 days I’ve used more that that apparently. Nothing changed I only update manually and only on wifi so definitely not that.

Re: Data being used up but always on wifi

Jb456 — Fri, 18 Sep 2020 20:49:28 GMT

Out of curiosity. Have you ever used hotspot on your iPhone? Or gave someone else the hotspot code? Maybe your hotspot is still active and it's automatically connecting to someone else that used it in the past.

Just a thought...

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 20:50:51 GMT

Never used hotspot on my phone but not sure you can on public with iPhone

Re: Data being used up but always on wifi

Jb456 — Fri, 18 Sep 2020 20:59:07 GMT

@Markp you can that's another topic however. The apn if it starts with SP Some have to change it to start with ISP for it to work or vice versa.

Hopefully the moderators will be able to sort your issue out with your data.

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 21:27:12 GMT

Just so everyone knows my self serve only shows that I used roughly 1.5gb of data for the past 30 days yet I’m now using up a 1 gb data add on that I have. The moderator said to me he confirmed I used my 5gb already yet for the past 30 days I’ve only used 1.5 gb according to their own counter?? Very odd @CS_Agent

Re: Data being used up but always on wifi

gpixel — Fri, 18 Sep 2020 22:08:13 GMT

@Markp are you positive about that?

did you click on the data column to organize the usage?

how about just going through each page and then adding your data up. do not organize it

I think your phone is the issue, from now on only go by the data counter in your self serve account

https://discussions.apple.com/thread/8433389

Re: Data being used up but always on wifi

kb_mv — Fri, 18 Sep 2020 22:13:54 GMT

I use Data Witness PM, available from the PlayStore. Apparently written by a former/current customer? Works very well and is very accurate.

Re: Data being used up but always on wifi

Markp — Fri, 18 Sep 2020 22:40:41 GMT

I’m on iPhone so can’t use that app

Re: Data being used up but always on wifi

LurganIeUk — Fri, 18 Sep 2020 23:09:06 GMT

On your iPhone, settings, cellular, reset statistics when your 30 day cycle starts. Will show total usage AND by App. Disallow Apps to use data etc. Best.....turn off data when not using it.