topic Re: No SIM message in Get Support

No SIM message

HelenHoney — Wed, 05 Jan 2022 20:56:07 GMT

i just registered/activated and went to settings to set the data info and Cellular shows No SIM! Now what do I do?

Re: No SIM message

esjliv — Wed, 28 Oct 2020 22:58:11 GMT

Hello @HelenHoney ,

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Welcome! 🙂

Re: No SIM message

RossN — Wed, 28 Oct 2020 22:58:58 GMT

@HelenHoney wrote:
i just registered/activated and went to settings to set the data info and Cellular shows No SIM! Now what do I do?

@HelenHoney hello do your services work? what type of phone do you have?

Re: No SIM message

HelenHoney — Wed, 28 Oct 2020 23:11:14 GMT

Tried it all still doesn't acknowledge card. Phone is I-phone 8 and unlocked and unstolen

Re: No SIM message

HelenHoney — Wed, 28 Oct 2020 23:13:34 GMT

I have another SIM card but already registered this one. Do you know if I can change?

Re: No SIM message

esjliv — Wed, 28 Oct 2020 23:15:03 GMT

@HelenHoney check that you have the latest iOS version.

If you do not, update.

Then reboot.

Re: No SIM message

RossN — Wed, 28 Oct 2020 23:14:55 GMT

@HelenHoney wrote:
Tried it all still doesn't acknowledge card. Phone is I-phone 8 and unlocked and unstolen

@HelenHoney try to update your phone with latest updates see if that works

Re: No SIM message

Anonymous — Wed, 28 Oct 2020 23:15:20 GMT

@HelenHoney wrote:
Tried it all still doesn't acknowledge card. Phone is I-phone 8 and unlocked and unstolen

Can you connect it with the PM SIM in to USB to iTunes on a computer on the internet and see if any updates come across?

Re: No SIM message

HelenHoney — Wed, 28 Oct 2020 23:16:46 GMT

Trying now

Re: No SIM message

esjliv — Wed, 28 Oct 2020 23:18:39 GMT

@HelenHoney wrote:
I have another SIM card but already registered this one. Do you know if I can change?

If you change your SIM charge number on your SELF SERVE Account that will make the first one 'dead in the water'.

Of course, it may be a faulty SIM, but let's see if all the trouble shooting works before we jump to that conclusion.

Can you try that SIM in another phone, to test if it works. Insert in a compatible PM phone, reboot, and report back.

Re: No SIM message

HelenHoney — Thu, 29 Oct 2020 00:01:24 GMT

Update completed, no fix

SIM card in other I-phone and also didn't work

think SIM card is faulty

Re: No SIM message

Gunner123 — Thu, 29 Oct 2020 00:18:08 GMT

@HelenHoney wrote:
Update completed, no fix
SIM card in other I-phone and also didn't work
think SIM card is faulty

@HelenHoney hello does anything work ?talk text? did you get the phone from someone else?

Re: No SIM message

HALIMACS — Thu, 29 Oct 2020 00:27:30 GMT

@HelenHoney Did (can) you double-check that the number on the SIM card matches the number you entered on your account when activating?

Re: No SIM message

geopublic — Thu, 29 Oct 2020 00:34:49 GMT

@HelenHoney Best to submit a ticket and ask them to reset your account as it might not have provisioned properly.

Re: No SIM message

HelenHoney — Thu, 29 Oct 2020 00:35:03 GMT

Text works, yes got phone from someone else, changed SIM card and it was faulty. So now works but there's no where for me to enter MMSC address

Re: No SIM message

HelenHoney — Thu, 29 Oct 2020 00:41:26 GMT

I have been unsuccessful in submitting a ticket. The text is working fine but the phone number has not transferred yet. Can you help me submit a ticket so that the phone transfer happens seamlessly please.

Re: No SIM message

computergeek541 — Thu, 29 Oct 2020 00:46:49 GMT

@HelenHoney wrote:
I have been unsuccessful in submitting a ticket. The text is working fine but the phone number has not transferred yet. Can you help me submit a ticket so that the phone transfer happens seamlessly please.

Please proceed to https://publicmobile.ca/chatbot

Then type in "port request".

Re: No SIM message

RosieR — Thu, 29 Oct 2020 01:20:01 GMT

@HelenHoney wrote:
I have been unsuccessful in submitting a ticket. The text is working fine but the phone number has not transferred yet. Can you help me submit a ticket so that the phone transfer happens seamlessly please.

Hi @HelenHoney

Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

OR...

Go here for Online Activation Assistance https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST

Re: No SIM message

esjliv — Thu, 29 Oct 2020 01:23:58 GMT

@HelenHoney wrote:
Text works, yes got phone from someone else, changed SIM card and it was faulty. So now works but there's no where for me to enter MMSC address

Hello @HelenHoney ,

IPHONE

Here’s how to set up data in 3 steps:

1) Tap:

Settings
Cellular
Cellular Data Network

2) Input this info:

APN: SP.MB.COM
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: 74.49.0.183) Leave all the other fields blank.
Just hit save, reboot.

Re: No SIM message

esjliv — Thu, 29 Oct 2020 01:33:51 GMT

@HelenHoney ,

While waiting for the moderators, if you submitted a ticket as mentioned by @geopublic , perhaps this is a provisioning issue, you could try a Network Reset.

How to reset network settings on your iPhone 8 Plus

Tap Settings to open the app.
Tap General.
Tap Reset.
Select the option to Reset Network Settings.
If prompted, enter the device password.
Confirm action.

After the reset, the connection status of your device will set to default or similar to when your iPhone was being powered on for the first time. Airplane mode is set to OFF, Bluetooth is turned ON, Data roaming is OFF, as well as Mobile Hotspot and VPN. Wi-Fi and Mobile data are set to ON