topic PLEASE REMOVE in Get Support

Unlimited calling

AdamAy — Tue, 04 Jan 2022 18:31:54 GMT

I was curious if unlimited calling meant that the phone call lengths had a cap on them. All my phone calls tend to randomly cut off after 2 hours of talking and I wanted to know if it's possible to not have it do that.

Re: Unlimited calling

ShawnC13 — Tue, 21 Feb 2017 06:02:14 GMT

@AdamAy unlimited calling means you don't have a limit of minutes used in a month or period of the plan. If your calls are getting cut off after 2 hours I wonder if that is a network issue that does that as a way to end the "butt dials" and forgetting to hang up from clogging up the network if no one notices them?

Re: Unlimited calling

poutinecity — Tue, 21 Feb 2017 06:34:08 GMT

This seems normal. Did you not experience this with your previous carrier? Who were you with before?

Re: Unlimited calling

computergeek541 — Tue, 21 Feb 2017 06:56:46 GMT

@AdamAy wrote:
I was curious if unlimited calling meant that the phone call lengths had a cap on them. All my phone calls tend to randomly cut off after 2 hours of talking and I wanted to know if it's possible to not have it do that.

The only company that I know of that has any type of limit for unlimited calling is Freedom Mobile who automatically disconnects all voice calls at exactly the 2 hour mark.

As for Public, if you the calls are "randomly" dropping after 2 hours, I don't believe that is because of any set limit. If there were a set time limit for calls, your calls would be disconnected each and every time (and not just randomly), and it would happen at exactly the same point in time during each call. I can't speak as to if Public Mobile has any type of idle/no voices detected alogorithms at work to detect any calls that may have been accidently left connected.

Re: Unlimited calling

poutinecity — Tue, 21 Feb 2017 07:23:35 GMT

I have experienced this too over the years on Bell, Telus, and Koodo on flip phones, Android smartphones, and iPhones. I always thought it was a safety net of the towers or provider, as the other poster explained.

Re: Unlimited calling

AdamAy — Tue, 21 Feb 2017 12:59:43 GMT

They do cut off at exactly the same time, it's always after 138 minutes

Re: Unlimited calling

AdamAy — Tue, 21 Feb 2017 13:00:05 GMT

Rogers, and no

Re: Unlimited calling

kav2001c — Tue, 21 Feb 2017 14:28:36 GMT

@computergeek541 every single carrier has some limit. Otherwise network would have multiple orphan calls.

Never tried to test Public so no idea what limit is (could be higher) but sooner or later will hit a limit and call will be disconnected.

Probably same limit as Telus/Koodo/PC Mobile have

@computergeek541 wrote:

The only company that I know of that has any type of limit for unlimited calling is Freedom Mobile who automatically disconnects all voice calls at exactly the 2 hour mark.

As for Public, if you the calls are "randomly" dropping after 2 hours, I don't believe that is because of any set limit. If there were a set time limit for calls, your calls would be disconnected each and every time (and not just randomly), and it would happen at exactly the same point in time during each call. I can't speak as to if Public Mobile has any type of idle/no voices detected alogorithms at work to detect any calls that may have been accidently left connected.

Re: Unlimited calling

sportymi — Tue, 21 Feb 2017 16:03:03 GMT

I have never been on the phone for so long, but I think it's a fair move to cut the line after 2+ hours.

Re: Unlimited calling

stonechucker — Tue, 21 Feb 2017 16:20:12 GMT

I'd hate to be on hold, and just have the call time out, without an option to stay on the line. This goes for both the party I'm calling, and for my service provider.

If this truly happens, I'd be upset, as I've wasted potentially 2 hours in a hold queue.

Granted, I'd be more ticked at the party I'm calling for making me wait this long.

Re: Unlimited calling

mimmo — Tue, 21 Feb 2017 16:49:08 GMT

Not sure my battery would last two hours of staight talking lol. as for two hours in a queue I likley would have hung up after 45 minutes, started searching for a different provider, and ranting on twitter 🙂

Re: Unlimited calling

kav2001c — Tue, 21 Feb 2017 16:54:21 GMT

@stonechucker would you really sit 2 hours in a hold queue? Why?

@stonechucker wrote:
I'd hate to be on hold, and just have the call time out, without an option to stay on the line. This goes for both the party I'm calling, and for my service provider.

If this truly happens, I'd be upset, as I've wasted potentially 2 hours in a hold queue.

Granted, I'd be more ticked at the party I'm calling for making me wait this long.

Re: Unlimited calling

stonechucker — Tue, 21 Feb 2017 17:40:04 GMT

@kav2001c, generally, no, however depending on the situation, I might.

Note, I will continue any other method have available to get what ever it is I need done, but if there is no other choice, even the option for no voice mail for call back, yes, I would wait. That's what speaker phone was made for.

Re: Unlimited calling

will13am — Tue, 21 Feb 2017 18:25:29 GMT

Anyone who has been a long time Rogers customer will know that queue time can easily reach into the 2 hour mark and beyond. It can take upwards of 1 hour just to find the right department. Whenever I call Rogers about home internet or tv, I make sure I have at least 2 hours to waste. Fortunately, I usually only need to call them around contract renewal time.

Re: Unlimited calling

kav2001c — Tue, 21 Feb 2017 19:55:37 GMT

@will13am @stonechucker that's just scary

I really can't imagine (even on speaker) sitting on hold for that long

I usually hang up to call back when I hear the "estimate wait time is 15+ minutes" messages

I hadn't dealt with Rogers in a long time (Fido never was that long) but I would complain if the call centre was that messed up

Why not just send an email through website instead?

Re: Unlimited calling

stonechucker — Tue, 21 Feb 2017 20:44:05 GMT

@kav2001c, I've experienced the problem of not getting email response to a problem for days, even with repeated emails. Once I'm in a queue, I still try other avenues, but if there are no other ways to resolve, I sit on that queue.

Do I have the time, problably not, but when you want something fixed, you do what it takes.

Re: Unlimited calling

poutinecity — Wed, 22 Feb 2017 09:24:55 GMT

If I have to deal with rogers I usually just rely on live chat. That probably doesn't help you for retentions, but it's something to keep in mind for other matters.

PLEASE REMOVE

urlikewoah — Tue, 14 Nov 2017 05:32:31 GMT

PLEASE REMOVE

Re: Unlimited calling

pakmode — Thu, 20 Jul 2017 16:34:31 GMT

@AdamAy wrote:
They do cut off at exactly the same time, it's always after 138 minutes

@AdamAy is spot on.

Re: Unlimited calling

kav2001c — Thu, 20 Jul 2017 21:01:41 GMT

Ok I will test this

I really want to see what happens

More worried my battery dies though than call drops (in real life assuming I have a 4 hour conversation why not just hit redial if disconnect?)