topic Re: New phone, data wont work in Get Support

New phone, data wont work

Hines177 — Wed, 05 Jan 2022 20:55:59 GMT

Alright. So I just bought a new phone from eBay and put my sim card from my old phone to the new one and everything else works(calling and texts). But once I'm out of range of Wi-Fi my mobile data will not work. I have 4gbs. It says it is disconnected. I tried a family members sim card from a different provider and that worked with no issues, so the new phone is clearly unlocked. Can anybody help me with this. I tried everything, restarted my phone etc.

Re: New phone, data wont work

Jb456 — Wed, 28 Oct 2020 21:51:00 GMT

@Hines177 is it an Android phone?

Check APN settings.

Add these

Save a reboot.

If they don't work try these

Re: New phone, data wont work

geopublic — Wed, 28 Oct 2020 21:53:52 GMT

@Hines177 What's the make and model of your phone?

Re: New phone, data wont work

Hines177 — Wed, 28 Oct 2020 23:12:55 GMT

HTC m8

Re: New phone, data wont work

Hines177 — Wed, 28 Oct 2020 23:25:54 GMT

Hey that worked. Thanks slot 😃

Re: New phone, data wont work

Jb456 — Wed, 28 Oct 2020 23:30:57 GMT

@Hines177 glad you solved the problem. Have a good evening!

Re: New phone, data wont work

Anonymous — Wed, 28 Oct 2020 23:33:47 GMT

Who's slot? 🙂

Hey @Hines177 see that big ugly Accept as solution box at every post? Click the one at Jb456's post with the settings he provided. That way future readers will see what fixed the question/problem.