topic Overpayment in Get Support

Overpayment

Joanslaney — Wed, 05 Jan 2022 20:55:34 GMT

I was trying to upgrade my plan and wasn't sure if it went through the first time so I did it the second time. It looks like it went through twice and I was charged twice for it. How do I get this fixed?

Re: Overpayment

Jb456 — Wed, 16 Sep 2020 23:58:50 GMT

Log into your account. Is the extra funds in your available balance? If so, might as well leave them there for a future payment as it could take weeks to get a refund.

You can contact moderators to look into.

2 or via private message at this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overpayment

cavemantoronto — Wed, 16 Sep 2020 23:59:23 GMT

@Joanslaney You shouldn't have done an immediate change. Doing that makes you lose the current plan. They won't refund the first plan but might the second change that was a mistake. Open ticket by clicking the question mark at the bottom of screen.