topic Re: Unable to port number from Rogers in Get Support

Unable to port number from Rogers

jshmeek — Tue, 04 Jan 2022 18:31:51 GMT

Hello,

I just activated on the $120/90 day plan. When I activated, I made sure to choose a new number prior to porting my old one. When I tried porting my number through the self serve system, I got the message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Any help would be appreciated, and I suspect this will require a mod. Thanks.

Re: Unable to port number from Rogers

mimmo — Mon, 20 Feb 2017 22:01:12 GMT

Best is to contact a mod @Shazia_K clcik her name and select send message.

give all your old account details phone number name on account exatly, and phone number and give your PM number and sim card number. they will tak care of teh rest.

Re: Unable to port number from Rogers

jshmeek — Mon, 20 Feb 2017 22:09:44 GMT

Had a feeling that'd be the case. Thanks for the help.

Re: Unable to port number from Rogers

dkhbenson — Mon, 20 Feb 2017 22:26:35 GMT

I'm getting the same error message when trying to port over a Rogers number as well.

Re: Unable to port number from Rogers

jshmeek — Mon, 20 Feb 2017 22:27:39 GMT

Contact the mod listed above. My number has already been ported over. Cheers

Re: Unable to port number from Rogers

darrylh — Tue, 21 Feb 2017 00:14:07 GMT

I'm having the same trouble and I've PM'd @Shazia_K as well. (Is she always the right person for this kind of thing?)

Re: Unable to port number from Rogers

SD08 — Tue, 21 Feb 2017 00:40:50 GMT

@darrylh

All of the moderators listed in this link can help fix any account issues:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Tagging or sending a private message to any of them will get their collective attention, and any of them can respond even if they weren't the one originally tagged. For more information on how the moderator contact system works, please read the linked article.

Re: Unable to port number from Rogers

Raven_Jet — Tue, 21 Feb 2017 19:13:19 GMT

Ok I am adding my message here because I can't port from Telus...

Re: Unable to port number from Rogers

Shazia_K — Tue, 21 Feb 2017 19:21:29 GMT

Hello @Raven_Jet,

Sorry to hear about this,

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

Re: Unable to port number from Rogers

Raven_Jet — Tue, 21 Feb 2017 19:54:40 GMT

Thank you!