topic Taking money back in Get Support

Taking money back

Hansa1996 — Wed, 05 Jan 2022 20:55:27 GMT

Hi there,

How can I get money back? Because right now I am not customer with the public mobile. I want my money back. Is their anyway I can get my money back because right now I do have to access my account with the public mobile

could anyone please help me? Because I am student and anyhow I want money back

Thank you

Re: Taking money back

totalUser — Wed, 16 Sep 2020 21:22:54 GMT

Contact moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Taking money back

Anonymous — Wed, 16 Sep 2020 21:23:10 GMT

@Hansa1996 wrote:
Hi there,
How can I get money back? Because right now I am not customer with the public mobile. I want my money back. Is their anyway I can get my money back because right now I do have to access my account with the public mobile
could anyone please help me? Because I am student and anyhow I want money back
Thank you

??? So your account is suspended? You have more Available Funds? You want to stop being a customer?

Did you try the Forgot your password? link?

Re: Taking money back

geopublic — Wed, 16 Sep 2020 21:25:51 GMT

@Hansa1996 wrote:
Hi there,
How can I get money back?

@Hansa1996 Public Mobile is a prepaid service so there are no refunds.

Because right now I am not customer with the public mobile. I want my money back. Is their anyway I can get my money back because right now I do have to access my account with the public mobile
could anyone please help me? Because I am student and anyhow I want money back

If you are still being charged after you cancelled your service because of not removing your cc or other best to send Public Mobile a message.

Click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team

Thank you

Re: Taking money back

popping — Wed, 16 Sep 2020 21:26:32 GMT

@Hansa1996

PM is prepaid service. The is no refund if you close or cancel your you plan/account.

You may contact moderator as suggested earlier post. But there is no guarantee there is any refund.

Re: Taking money back

cavemantoronto — Thu, 17 Sep 2020 00:11:21 GMT

@Hansa1996 Plan sales are final. Unless you ported out, you can keep using the account for as long as you paid for.