topic Re: Big scam from Public Mobile. in Get Support

Big scam from Public Mobile.

Tom19 — Wed, 05 Jan 2022 20:55:18 GMT

See below the email I received from PM moderator:

My name's Maria and I'm happy to assist you.

I have reviewed your account and as you mentioned, I noticed that though there are 14 numbers showing in your referees there are $13 rewards credits listed.

It's important to mention that in order for you to receive the referer a friend rewards, all of your friends have to be active in our network with an active plan.

When one of the referees isn't active only the rewards for active friends will reflect in your account.

In case a friend that isn't currently active decides to resume his/her service, then you'd get the rewards applied at the next renewal date for that referee.

In case that friends stay without an active plan for more than 90 calendar days, his account will be deactivated and that phone number will be removed out of your list of referees or in case one of your friends decides port out, it will also be removed out of your referee's list and the referral rewards will be adjusted so you'd get rewards only for active friend's in our network.

Let me know if you have any other questions.

Warm regards,

Maria L.

Public Mobiel Moderator.

This is not true and they are playing a game.

Re: Big scam from Public Mobile.

kb_mv — Wed, 16 Sep 2020 19:34:28 GMT

@Tom19 What isn't true? That all 14 of your referrals are still active when PM is showing only 13 currently active? If when you renewed, one of your referrals was "temporarily" not active you would only receive $13. Do you really believe that PM is trying to scam you for $1?

Re: Big scam from Public Mobile.

Jb456 — Wed, 16 Sep 2020 19:35:25 GMT

What's not true about it and what exactly is your issue?

When you refer a friend you get $1 every 30 days as long as that friend is referred.

If I don't pay at my next renewal date then my account goes to suspended status. If I leave my account that way for 90 days my account is deleted and number is gone. If I reactivate at 87ish mark I'm back. People use those method when they travel abroad for months to save paying for service while away.

So what is the issue You're having?

Re: Big scam from Public Mobile.

dabr — Wed, 16 Sep 2020 19:36:20 GMT

@Tom19 wrote:
See below the email I received from PM moderator:

My name's Maria and I'm happy to assist you.

I have reviewed your account and as you mentioned, I noticed that though there are 14 numbers showing in your referees there are $13 rewards credits listed.

It's important to mention that in order for you to receive the referer a friend rewards, all of your friends have to be active in our network with an active plan.

When one of the referees isn't active only the rewards for active friends will reflect in your account.

In case a friend that isn't currently active decides to resume his/her service, then you'd get the rewards applied at the next renewal date for that referee.

In case that friends stay without an active plan for more than 90 calendar days, his account will be deactivated and that phone number will be removed out of your list of referees or in case one of your friends decides port out, it will also be removed out of your referee's list and the referral rewards will be adjusted so you'd get rewards only for active friend's in our network.

Let me know if you have any other questions.

Warm regards,

Maria L.

Public Mobiel Moderator.

This is not true and they are playing a game.

@Tom19 PM fixed a glitch in their system a few months ago which allowed customers to receive RAF rewards even after some referrals had left PM.

You can check how many of your referred friends are still with PM by clicking on My Rewards and then the arrow which should show the last four digits of all your referred friends. If you see all 14 numbers still there, then you can dispute your findings further with the moderators.

Re: Big scam from Public Mobile.

Jb456 — Wed, 16 Sep 2020 19:57:45 GMT

@Tom19 if you follow what @dabr mentioned it will look like this

Re: Big scam from Public Mobile.

darlicious — Wed, 16 Sep 2020 19:58:34 GMT

@Tom19

If one of your referrals allows their plan to be suspended due to nonpayment or suspends using the lost stolen feature you will lose that monthly $1 reward until they renew their plan. If it is suspended during your renewal then you will not recieve the reward. They can be suspended for 29 days prior to your renewal and as long as they reactivate before your plan renews you will recieve the reward. You will be almost instantly informed in your account by the $1 being added to your rewards and by text message during the daytime and by noon et the next day for nightime activations and reactivations.

Re: Big scam from Public Mobile.

popping — Wed, 16 Sep 2020 20:04:40 GMT

@Tom19

The refer-a-friend box stated very clearly that you get $1 credit per referee per 30 days as long as your referee stay with PM. If a referee does on renewal on the day before your next renewal day, you will not get the $1 for that referee.

"Refer a friend and take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Your friend will also receive a one-time BONUS $10 credit!"

This is the reason why I provide after activation support for all my referees so that they stay with PM. I help them how to get their service working etc.

Re: Big scam from Public Mobile.

totalUser — Wed, 16 Sep 2020 20:32:49 GMT

@Tom19

It's nice to know that.

I assumed when friends are inactive they are removed from the list I didn't even dream that they would be kept on the list while inactive. This just adds more confusion, it would be nice to have the list clean.

I really don't think they would be trying to scam like that, I believe it is just a poor choice

BUT system does make mistakes and if you know your 14 referrals are active you should dispute this demand they let you know which one is dormant and ask that person to contact them with your referral number

Re: Big scam from Public Mobile.

darlicious — Wed, 16 Sep 2020 21:23:42 GMT

@totalUser

I just performed a test.... the phone number does disappear when using the lost/stolen feature. Instantly and the text is sent out and vice versa.

Re: Big scam from Public Mobile.

totalUser — Wed, 16 Sep 2020 21:28:37 GMT

@darlicious

Great investigative work

@Tom19

This is a great argument for you

Respond to the moderator with the link https://productioncommunity.publicmobile.ca/t5/Rewards/Big-scam-from-Public-Mobile/m-p/594184/highlight/true#M17252

Re: Big scam from Public Mobile.

darlicious — Wed, 16 Sep 2020 21:39:13 GMT

@Tom19

If you didn't recieve the two texts from pm saying you lost a referral (before renewal) and cha-ching you've referred a friend (after renewal) then you were not properly awarded all of your referral rewards. Take screenshots of your usage history before and after renewal to prove your point.

Edit: Or not. Pm texts don't show in your usage history.

Re: Big scam from Public Mobile.

gpixel — Wed, 16 Sep 2020 22:10:40 GMT

@Tom19 I would like to know if a user has ported out will you receive a text? I just lost one of my referrals and didn't receive a text.. I know when an account is suspended you receive a message and the number is removed...

Re: Big scam from Public Mobile.

hinamirza — Thu, 17 Sep 2020 02:38:10 GMT

I am with pm for three years and I literally feel it’s best and fair company . My rewards and all things perfect 👌

Re: Big scam from Public Mobile.

computergeek541 — Thu, 17 Sep 2020 03:04:22 GMT

@hinamirza wrote:
I am with pm for three years and I literally feel it’s best and fair company . My rewards and all things perfect 👌

Best company? That depends on what you're looking for.

Cheapest? definitely if you have a lot of rewards

Perfect? Very far from it

Re: Big scam from Public Mobile.

darlicious — Thu, 17 Sep 2020 05:36:20 GMT

@gpixel

Well I'm not willing to test that out but maybe @FrostyButters was referred and can ask their friend if they got a text. Part of the fix of the referral glitch was the removal of phone numbers from the rewards section once the accounts became inactive and was cancelled.

Re: Big scam from Public Mobile.

Pawprints1986 — Thu, 17 Sep 2020 05:47:48 GMT

I didn't actually know till reading this that referred phone numbers partially list in your account, which is fine when you actually know the person. But many have used referral codes from strangers... Maybe they could narrow it down to the last 1 or 2 digits or something? I'm not a fan of spam calls lol.

Actually my brother is on koodo (he actually got a port over offer, I never did) and they have a new thing now you can set it up so unknown callers have to push a number before the call will go thru. I hope PM enables that one day

Re: Big scam from Public Mobile.

FrostyButters — Sat, 19 Sep 2020 17:57:29 GMT

I no longer have service with PM since moving to Shaw Mobile's $0 a month pay by the gig plan..

Re: Big scam from Public Mobile.

darlicious — Sat, 19 Sep 2020 21:10:03 GMT

@FrostyButters

We were hoping you could answer the question....if you used a referral code when you activated did the friend who referred you get a text saying they lost a referral when you ported your number out?

Re: Big scam from Public Mobile.

computergeek541 — Sun, 20 Sep 2020 19:30:33 GMT

@darlicious wrote:
@FrostyButters
We were hoping you could answer the question....if you used a referral code when you activated did the friend who referred you get a text saying they lost a referral when you ported your number out?

There is supposed to be a text message sent to the person who lost a referral. However, that text message is extemely unreliable in the sense that many times, Public Mobile never sends it.

Re: Big scam from Public Mobile.

gpixel — Sat, 19 Sep 2020 21:38:50 GMT

@darlicious I think If it's a port out, they don't send a text. account is closed and the number disappears from your list

I'd like to know, if a referral changes their number, will you lose the reward for that referral?