topic Re: Leaving country in Get Support

Leaving country

YONG1 — Wed, 05 Jan 2022 20:55:05 GMT

Hi,

I'm going to leave Canada in about 25 days. How can I stop using the service?

Thanks!

Re: Leaving country

Triguy — Wed, 16 Sep 2020 18:38:22 GMT

If you have autopay setup then just remove it. You would need to make a payment before 90 days to keep your account active.

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Re: Leaving country

Anonymous — Wed, 16 Sep 2020 18:37:55 GMT

@YONG1 wrote:
Hi,

I'm going to leave Canada in about 25 days. How can I stop using the service?
Thanks!

Just stop paying. Remove your payment card if there. Hopefully you don't have much of a balance in Available Funds.

Then it'll suspend. Then it'll deactivate. Done.

Re: Leaving country

popping — Wed, 16 Sep 2020 18:59:19 GMT

@YONG1

If you have enough available fund to pay your plan fee, you need to report your phone lost/stolen. Otherwise, you plan will be renewed even your autopay is disabled.

If you do not have enough available fund to pay your plan fee, you can disable the autopay. Your plan will not renewed with paying.

Make sure to pay and reactivate your plan within 89 days. After 90 days, your account will be closed and your phone number will be back to the provider who gave you your number.

Re: Leaving country

geopublic — Wed, 16 Sep 2020 19:01:14 GMT

@YONG1 wrote:
Hi,

I'm going to leave Canada in about 25 days. How can I stop using the service?
Thanks!

@YONG1 It all depends on your plan renewal date. Public is prepaid so you pay 30 days in advance. So if you plan renews 5 days before you leave it's not worth doing anything since you have already paid for that time.

If you decide you want to suspend it then you can disable autopay.

If you have funds in your account then best to suspend your account by declaring you phone lost and then declaring your phone found when you return.