topic Re: Talk not working in Get Support

Talk not working

Ken14 — Wed, 05 Jan 2022 20:54:50 GMT

How did my service work fine yesterday and today it says I don’t have talk on my plan when I have unlimited talk and text across Canada??

Re: Talk not working

darlicious — Wed, 16 Sep 2020 15:00:41 GMT

@Ken14

This is a glitch pm accounts seem to go thru every once in awhile. Give it a little time then try directly dialing a number you call frequently with a (1) and dialing manually.

Edit: Reboot your phone first.

Re: Talk not working

geopublic — Wed, 16 Sep 2020 15:48:00 GMT

@Ken14 Makes sure you dialing the correct number. Also if it's still an issue dial 611 to get your account status and make sure you account is not suspended.

Re: Talk not working

Staliger — Wed, 16 Sep 2020 16:11:13 GMT

@Ken14 Check your self-service account. Is the status Active? Restart your phone. Make sure your call the correct number and add +1 in front of the are code of the number you are calling.

Re: Talk not working

gpixel — Wed, 16 Sep 2020 18:42:48 GMT

@Ken14 hi,did your plan just renew through auto-pay?

try restarting your device

Re: Talk not working

Mikeoj — Mon, 08 Mar 2021 15:56:05 GMT

Called a Toronto number today and a Public mobile message tells me I do not have the long distance service. My plan clearly has Unlimited LD Canada wide. What’s up with this all of a sudden.....

Re: Talk not working

hairbag1 — Mon, 08 Mar 2021 16:00:11 GMT

@Mikeoj wrote:
Called a Toronto number today and a Public mobile message tells me I do not have the long distance service. My plan clearly has Unlimited LD Canada wide. What’s up with this all of a sudden.....

Dial a 1 ahead of the area code...there's no added costs or charges.

Also, check to see if you haven't run outta calling minutes if you're on the $15 plan. You can get the $5 / 500 minutes of Canada wide calling add-on, if you're outta minutes. The add-on minutes don't expire until you use them up.

Re: Talk not working

Dtack — Mon, 08 Mar 2021 15:59:51 GMT

I seem to get this once in awhile as well. Sometimes I wait a bit and try again, sometimes I put a 1 in front of the number and eventually I seem to be able to get a call through. I would recommend keeping on trying because I think there is a glitch every now and then!

Re: Talk not working

darlicious — Mon, 08 Mar 2021 20:11:08 GMT

@Mikeoj

If @hairbag1 suggestion doesn't ring true then as @Dtack mentioned sometimes the service is a little glitchy. If it continues to occur an account reset might be in order. Contact the moderators for them to fix your account.

Re: Talk not working

Mikeoj — Mon, 08 Mar 2021 20:52:54 GMT

How do you reach a moderator as it’s been like that all day. Dialed 1 every time still no go. My package includes unlimited LD.

Re: Talk not working

darlicious — Mon, 08 Mar 2021 21:18:43 GMT

@Mikeoj

Click on the chat bubble at the bottom right corner of your screen to submit a ticket via simon. Type in "account reset" followed by "human" and follow the prompts to submit your ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Wait times average 2 to 4 hours up to 48 hours for non urgent requests. Current wait times are about one hour or less. Ask for a review link if you would like to rate the customer service you have recieved.