topic Renewal in Get Support

Renewal

Katwu — Tue, 04 Jan 2022 18:31:44 GMT

Hi I have my credit card info on file and the plan supposed to renew itself, but it's been a week now and my phone is not working, please contact me ASAP!!!

Re: Renewal

will13am — Mon, 20 Feb 2017 18:04:16 GMT

Please don't include personal stuff like your email in the public forum. Contact a moderator for help via the private messaging system. This is how. They should be able to sort out your problem quickly.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Renewal

Katwu — Mon, 20 Feb 2017 18:12:42 GMT

Thanks

Re: Renewal

will13am — Mon, 20 Feb 2017 19:25:12 GMT

You're welcome. @Shazia_K is online at the moment, so your issue will be looked at shortly.

Re: Renewal

Shazia_K — Mon, 20 Feb 2017 19:14:52 GMT

Hello @Katwu,

I'm sorry to hear about your payment issue,

Can you please send me a private message with your Public Mobile phone number?

I will be glad to help you out!

Thanks,

Shazia

Re: Renewal

jenifer — Mon, 08 May 2017 13:24:33 GMT

I have th same problem of account set to auto-renew with my credit card on file but it did not renew and now says account suspended. I did a search on community to see who else had this problem. I sent a private message to one mod (not sure if there's a specific person I should send to??). I am assuming this problem, I cannot solve on my own and needs a mod??

Thanks

Re: Renewal

srlawren — Mon, 08 May 2017 15:18:25 GMT

@jenifer is your phone currently getting service? If not, then yes immediately send a private message to @Shazia_K for assistance. Include your PM phone number and a description of the issue. If you're not sure how to private message, please see the second link at the bottom of this reply.

Re: Renewal

Shazia_K — Mon, 08 May 2017 15:21:15 GMT

Hey @srlawren,

The issue has been resolved for Jen 🙂

Thanks,

Shazia

Re: Renewal

jenifer — Mon, 08 May 2017 15:22:04 GMT

Hi
Problem solved. Turned out my credit card company is super diligent about potential credit card fraud so blocked the transaction. Had to speak to my credit card company when I had access to a landline then ask public mobile to process transaction again on my card.

Thanks for responding though.. much appreciated!! Shazia solved.

Jen 😃

Re: Renewal

srlawren — Mon, 08 May 2017 15:23:56 GMT

Thanks for the follow up, @Shazia_K