topic Re: New contact cant text me in Get Support

New contact cant text me

utopiadawn — Wed, 05 Jan 2022 20:54:18 GMT

Hi, I am a few weeks into being with public mobile.. NO real issues.. Until a few days ago and today still. All my old contacts ( carried over from my cell number and old cell phone carrier) cant text me. However I added a new contact recently for work. now i can text out to them.. But they say they cannot text me. They get a error on their end.. Are we missing something.. I do not believe I blocked her number.. I checked..

Re: New contact cant text me

esjliv — Tue, 15 Sep 2020 23:21:17 GMT

Hi @utopiadawn ,

Are you an iphone user?

"If you have an iPhone and another iOS device, like an iPad, your iMessage settings might be set to receive and start messages from your Apple ID instead of your phone number. To check if your phone number is set to send and receive messages, go to Settings > Messages, and tap Send & Receive."

Re: New contact cant text me

geopublic — Fri, 25 Sep 2020 19:36:06 GMT

@utopiadawn Sounds like the issue is with the new contact device. Are they replying to your text or sending a new one? Ask them to double check the number.

Re: New contact cant text me

utopiadawn — Wed, 16 Sep 2020 00:33:57 GMT

I have a LG Q6.. unsure what my new contact has for a phone

Re: New contact cant text me

utopiadawn — Wed, 16 Sep 2020 00:35:15 GMT

I sent them a Text to say Hey its me... she tried to reply back to that text..Then to one again I sent today.. She can receive my text.. but cant not text me.. ( and only me it seems)

Re: New contact cant text me

esjliv — Wed, 16 Sep 2020 00:40:31 GMT

@utopiadawn wrote:
I have a LG Q6.. unsure what my new contact has for a phone

Maybe this guide could help you:

https://thecellguide.com/cant-receive-messages-lg-g6-3822

Re: New contact cant text me

gpixel — Wed, 16 Sep 2020 01:44:34 GMT

@utopiadawn try and reset your network settings

go to Settings.
Then scroll down to Backup & Reset.
In the next step, you should select the Network Settings Reset and tap it several times.

Re: New contact cant text me

RosieR — Wed, 16 Sep 2020 02:01:39 GMT

@utopiadawn wrote:
I have a LG Q6.. unsure what my new contact has for a phone

Hi @utopiadawn if you are still having this issue, here is a link on How to set up SMS on LG Q6 I hope this helps. Let us know what happens. Good luck!

Welcome to Public Mobile and the Community! Cheers!

Re: New contact cant text me

utopiadawn — Wed, 16 Sep 2020 20:40:13 GMT

If I do this will I lose any of my info I have saved on my phone

Re: New contact cant text me

Nezgar — Wed, 16 Sep 2020 23:05:40 GMT

@utopiadawn wrote:
I have a LG Q6.. unsure what my new contact has for a phone

Did you previously use an iPhone with your phone number? If your number is still linked to an Apple ID, iphones will send your texts to iMessage instead, and you'll never get them on your new Android.

Re: New contact cant text me

utopiadawn — Thu, 17 Sep 2020 21:49:11 GMT

EDIT It was a problem on her end

Re: New contact cant text me

geopublic — Thu, 17 Sep 2020 21:51:43 GMT

@utopiadawn That's what I thought. Thanks for letting us know.