topic Unable to verify card in Get Support

Unable to verify card

Marioo — Tue, 04 Jan 2022 18:31:41 GMT

Just tried to activate a new sim. This error message came up when trying to activate. However, the credit card was charged for $135.60.

SD08 — Mon, 20 Feb 2017 18:25:57 GMT

Looks like you'll need the mods to help. @Shazia_K
You should send them a private message including the SIM card number (and if porting, the phone number you tried to port) . Here's how to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

mimmo — Mon, 20 Feb 2017 19:57:35 GMT

I would also send a screen shot of your credit card payment if available. Might make the payment easier to track