topic Re: Can't log in in Get Support

Can't log in

Joceybear_11 — Wed, 05 Jan 2022 20:54:04 GMT

Can't log into my phone requesting immediate moderator help

Re: Can't log in

RossN — Sun, 25 Oct 2020 23:39:31 GMT

@Joceybear_11 wrote:
Can't log into my phone requesting immediate moderator help

contact a moderator you can do so by clicking the circle at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset
you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: Can't log in

Staliger — Sun, 25 Oct 2020 23:37:25 GMT

@Joceybear_11 To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMON the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

2 - Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log in

Helpershelper — Sun, 25 Oct 2020 23:53:54 GMT

@Joceybear_11

I can understand your frustration with this. Can you tell me if you're able to reset your password from this link below:

https://selfserve.publicmobile.ca/forgot-password/

If you're unable to complete that step, then message a mod below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437