topic Re: service expired, what to do? in Get Support

service expired, what to do?

freewind — Tue, 04 Jan 2022 18:31:41 GMT

I signed up for voice and data plan, after went though everything and made the payment, I realized that voice + text + data plan is the same, so i changed the plan via self -service. Now, my service status showed Plan Expired. What to do??

Re: service expired, what to do?

freewind — Tue, 19 May 2015 23:14:11 GMT

and I am dum enought not see the "It's best to change your plan on your renewal date otherwise your cycle will be restarted and you will be charged in full for the new price plan. Your previous balance will not be carried forward.".... while i though I only chagned it on the same day of the cycle.

Re: service expired, what to do?

Cyber — Tue, 19 May 2015 23:50:30 GMT

@freewind,

Public Mobile is a prepaid service.

Your service expired because when you did the change, you had to pay again. That why you must change your plan the last day of your billing cycle.

The staff will probably do an exception for you

You must send an email to Public Mobile to fix your issue.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Billing and Payments"

- Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

Re: service expired, what to do?

freewind — Wed, 20 May 2015 00:18:35 GMT

thanks.