topic Re: Reinstall calling app in Get Support

Reinstall calling app

darlicious — Wed, 05 Jan 2022 20:53:58 GMT

So.....the bf's "new" phone a galaxy S6 edge can make and recieve calls. His "reception" is fine but the caller just gets squealing and static and the odd word can be heard in the background but is completely useless. So ive managed to get my hands on the phone for a few minutes. While turning off all the background data and going thru all the apps i noticed he has no traditional phone app and as far as i can tell only has WhatsApp and nothing set as default. What would be the best suited phone app for this phone? What would have been the originally installed phone app?

Your help would be most appreciated....i haven't really done this before. Who uninstalls their calling app? Weird.

Re: Reinstall calling app

kb_mv — Sun, 25 Oct 2020 21:37:59 GMT

@darlicious wrote:
So.....the bf's "new" phone a galaxy S6 edge can make and recieve calls. His "reception" is fine but the caller just gets squealing and static and the odd word can be heard in the background but is completely useless. So ive managed to get my hands on the phone for a few minutes. While turning off all the background data and going thru all the apps i noticed he has no traditional phone app and as far as i can tell only has WhatsApp and nothing set as default. What would be the best suited phone app for this phone? What would have been the originally installed phone app?

Your help would be most appreciated....i haven't really done this before. Who uninstalls their calling app? Weird.

@darlicious I am surprised he was able to uninstall the Samsung phone app that came with the phone. Here is a list of possible alternatives:

https://www.mobileappdaily.com/best-dialer-apps

Re: Reinstall calling app

gpixel — Sun, 25 Oct 2020 21:38:03 GMT

@darlicious download phone by google

Re: Reinstall calling app

kb_mv — Sun, 25 Oct 2020 21:40:09 GMT

@darlicious Here is the official Samsung app:

https://samsung-android-dialer.en.uptodown.com/android

Re: Reinstall calling app

benfatto — Sun, 25 Oct 2020 21:52:52 GMT

@darlicious Think you need a new bf. Anyone who manages to remove the standard phone app and can't figure out what to do, only knows enough to be dangerous. Hopefully, just to himself.

Re: Reinstall calling app

darlicious — Sun, 25 Oct 2020 22:07:26 GMT

@gpixel

Thank you.

@kb_mv

Thank you.

I will look at both of these apps to see which is best but I'm leaning towards the Samsung app because im assuming it's what was originally installed on the phone. Unless it's a good idea to install both and have one set as the default? Opinions?

@benfatto

As hard as the bf is on phones he can't take the blame for this one....this would be the previous owners fault.

Re: Reinstall calling app

kb_mv — Sun, 25 Oct 2020 22:10:44 GMT

@darlicious Normally the Samsung app is the default dialer on the Samsung phones. People add other ones that may have a better (to Them) interface or that offers different features. It certainly wouldn't hurt to have two. I agree with you that I would reinstall the "factory" app and then find another one that he may like better. Default app is easy to change as I'm sure you are aware.

Re: Reinstall calling app

darlicious — Sun, 25 Oct 2020 22:37:12 GMT

Thanks everyone.....the bf snagged his phone again while he exercises the dog so once I get it back I'll install and report back.

Re: Reinstall calling app

DOA — Sun, 25 Oct 2020 23:19:02 GMT

@darlicious wrote:
Thanks everyone.....the bf snagged his phone again while he exercises the dog so once I get it back I'll install and report back.

Call me crazy--everyone else does--but if the phone had a previous owner messing around with it, this might be an opportune time to do a factory reset.

Just be aware the reset wipes the phone clean.

Re: Reinstall calling app

darlicious — Sun, 25 Oct 2020 23:48:15 GMT

@DOA

Oh yes the first task was a factory reset.

Re: Reinstall calling app

computergeek541 — Mon, 26 Oct 2020 00:54:54 GMT

@DOA wrote:
@darlicious wrote:
Thanks everyone.....the bf snagged his phone again while he exercises the dog so once I get it back I'll install and report back.
Call me crazy--everyone else does--but if the phone had a previous owner messing around with it, this might be an opportune time to do a factory reset.

Just be aware the reset wipes the phone clean.

The previous owner could have only done this if there was root access. If the app is truly uninstalled, a factory reset wouldn't restore something that is no longer stored on the device. Installing an APK isn't difficult to do by sideloading, but unless it's marked as a system app, the next factory reset would also wipe out the calling app. I would just use ODIN and reinstall a copy of the original Samsung ROM. Doing this will wipe anything out on the device, and could permanently damage the device if something goes wrong during the process, so this is always at the user's risk.

Re: Reinstall calling app

will13am — Mon, 26 Oct 2020 01:03:03 GMT

Totally agree with @computergeek541 , system apps which would include the dialer app cannot be uninstalled without root access. It is not so simple to install the Google dialer app. There's integration issues that need to be overcome. Here's the hack for installing the Google dialer app in a Samsung phone. It goes without saying, root is needed.

Anyway, it would seem to me any issues with calling is likely hardware related. The S6 is a dinosaur. Nothing lasts forever. Time to splurge on something current.

https://android.gadgethacks.com/how-to/get-googles-exclusive-phone-app-your-samsung-galaxy-device-0170036/

Re: Reinstall calling app

darlicious — Mon, 26 Oct 2020 01:39:22 GMT

@will13am

What is the point of splurging on a phone that has an average life span of 2 months in the bf's possession?

Re: Reinstall calling app

will13am — Mon, 26 Oct 2020 01:54:28 GMT

As a responsible adult, he needs to get his own phone. That which he gets for nothing is worth nothing.

Re: Reinstall calling app

Anonymous — Mon, 26 Oct 2020 03:52:26 GMT

@will13am wrote:
As a responsible adult, he needs to get his own phone. That which he gets for nothing is worth nothing.

I'm tellin' ya...he's a gangster and he's using them as burner phones and tossing them into Burrard Inlet when the cops are too close. 🙂

Re: Reinstall calling app

darlicious — Mon, 26 Oct 2020 05:15:15 GMT

@kb_mv

I much less aware then you may think I am.....however for the sake of time and for whatever weird reason the suggested apps I could not find in the play store. How you can't find one own app in your own store I don't know?!! Anyhow I went with the dialer by simpler for now.

@computergeek541

I won't be rooting any phones anytime soon but how and why the original phone app was uninstalled is beyond me but I'm going to consider @will13am simpler hack when i have a little more time with the phone. Figuring this out has also led me to be able to solve the MMS issue......correctly now at least .

@Anonymous

Have you ever wondered about the long standing mystery of where, what, who, why and how those random left and/or right shoe clad floating feet have washed up in and around the georgia strait?

Re: Reinstall calling app

darlicious — Wed, 28 Oct 2020 12:17:42 GMT

Well i thought I had a temporary fix......sure temporary alright it worked once then reverted back to squeals and static. I'm going to try the hack the next time I get my hands on the phone.....not an easy task. I don't understand when it's so hard to pry the phone out of his hands that he can lose them so often!

Re: Reinstall calling app

Jb456 — Wed, 28 Oct 2020 12:36:30 GMT

@darlicious

See link below. Try the solutions one of which is a complete factory reset.

https://thedroidguy.com/how-to-fix-a-galaxy-s6-microphone-problem-also-applies-for-galaxy-s6-edge-and-s6-edge-plus-1049871

Re: Reinstall calling app

darlicious — Wed, 28 Oct 2020 13:18:13 GMT

@Jb456

First thing we did was a factory reset. It also puzzles me that calling on messenger is clear as a bell.