topic Re: Mobile Data in Get Support

Mobile Data

Andyy — Wed, 05 Jan 2022 20:53:45 GMT

I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on?

Re: Mobile Data

Anonymous — Tue, 15 Sep 2020 03:51:37 GMT

@Andyy wrote:
I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on?

You'll likely need to enter APN settings.

Sometimes having cell data on and restarting might bring it in from the carrier.

Or maybe post your current APN settings and we can see if something should be different.

Re: Mobile Data

geopublic — Tue, 15 Sep 2020 04:10:51 GMT

@Andyy Also what's the make and model of your device?

Re: Mobile Data

Andyy — Tue, 15 Sep 2020 04:36:32 GMT

@geopubli

Sony xperia zx1

Re: Mobile Data

Anonymous — Tue, 15 Sep 2020 04:39:35 GMT

@Andyy wrote:
@geopubli
Sony xperia zx1

Try these <- click

Re: Mobile Data

RosieR — Tue, 15 Sep 2020 04:41:59 GMT

@Andyy wrote:
I just got my plan today and my mobile data isn't working yet. It's turned on in settings but it doesn't show up or work when I try to use it. Will it activate soon or is there something going on?

Hi @Andyy here are two links you should read about setting up data:

Set Up Data On An Android Phone

~~or if you have an iphone~~

~~Set Up Data On An IPhone~~

I hope this helps. Let us know what happens. Cheers!

Welcome to Public Mobile and the Community!

Re: Mobile Data

Andyy — Tue, 15 Sep 2020 05:53:49 GMT

Thanks so much! To you and to everyone who helped me out! I used this link and entered the APN in the access point settings and my data is working!

Re: Mobile Data

Andyy — Tue, 15 Sep 2020 05:54:45 GMT

Thanks so much for the warm welcome! So happy to have found such an amazing community ❤️

Re: Mobile Data

darlicious — Tue, 15 Sep 2020 07:58:15 GMT

@Andyy

Welcome to public mobile. We're always happy to help!

Re: Mobile Data

kb_mv — Tue, 15 Sep 2020 12:03:54 GMT

I wonder what determines why a certain phone needs to have the APN entered manually. I have a Sony Xperia X Compact which I believe is a year older than the OP's XZ1. When I signed up recently for a 2nd account with PM, I put in the new sim and the data worked flawlessly. Just curious.

Re: Mobile Data

Anonymous — Tue, 15 Sep 2020 13:32:11 GMT

@kb_mv wrote:
I wonder what determines why a certain phone needs to have the APN entered manually. I have a Sony Xperia X Compact which I believe is a year older than the OP's XZ1. When I signed up recently for a 2nd account with PM, I put in the new sim and the data worked flawlessly. Just curious.

I agree with the wonder. I first had a BB running OS10. No problem. Then I got an S7 running A8. No problem. Then for another account and to dabble around with a Nokia running Windows 8, I did have to fiddle with the APN. Then I "trialed" an A31 running A10. No problem.

So I wonder too.

Re: Mobile Data

computergeek541 — Tue, 15 Sep 2020 18:06:01 GMT

@kb_mv wrote:
I wonder what determines why a certain phone needs to have the APN entered manually. I have a Sony Xperia X Compact which I believe is a year older than the OP's XZ1. When I signed up recently for a 2nd account with PM, I put in the new sim and the data worked flawlessly. Just curious.

This is completely dependednt on the device manufactuer and them having the setttings pre-programmed into the phone's software.