topic Add vouchers in Get Support

Add vouchers

Barbarahawkins — Wed, 05 Jan 2022 20:53:08 GMT

I ant added my payment please help I can’t use my phone

Re: Add vouchers

hairbag1 — Mon, 14 Sep 2020 17:46:06 GMT

@Barbarahawkins wrote:
I ant added my payment please help I can’t use my phone

More info please. How long has your account been Suspended ?

Did you try the Reactivate button after adding your $$ ?

Call 611 to get up to date account status.

Re: Add vouchers

Triguy — Mon, 14 Sep 2020 17:47:39 GMT

It can sometimes take a few hours for your voucher to be activated.

Press 1 from the main menu.
Press 1 to select payment via voucher.
Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. Below is an example, so you know what to look for:

Re: Add vouchers

dabr — Mon, 14 Sep 2020 17:48:23 GMT

@Barbarahawkins wrote:
I ant added my payment please help I can’t use my phone

@Barbarahawkins You can dial 611 and add the voucher PIN making sure to enter the correct PIN #. Some vouchers can take upto 24 hours for the funds to become available so you may have a wait. You can also login into your self serve account and add the voucher by selecting the Payment tab.

Re: Add vouchers

geopublic — Mon, 14 Sep 2020 17:49:35 GMT

@Barbarahawkins wrote:
I ant added my payment please help I can’t use my phone

@Barbarahawkins Put your phone in airplane mode for 5 seconds and then turn airplane mode off again. Has your service been restored? If not restart your phone if it' still not working dial 611 from your device is your account still suspended? If yes, and you have enough to cover your plan renewal hit the re-activate button via selfserve or follow the prompts from 611 to re-activate your account.

Re: Add vouchers

Barbarahawkins — Mon, 14 Sep 2020 17:52:30 GMT

My account was suspended since last night and now it will not take my voucher

Re: Add vouchers

dabr — Mon, 14 Sep 2020 17:56:55 GMT

@Barbarahawkins wrote:
My account was suspended since last night and now it will not take my voucher

@Barbarahawkins Are you able to login to your self serve account and load your voucher manually? Also you may need to try the Reactivate button after loading your voucher.

BTW make sure to clear cache/cookies and use incognito/private mode on your browser when logging into your account.

Re: Add vouchers

geopublic — Mon, 14 Sep 2020 18:10:26 GMT

@Barbarahawkins wrote:
My account was suspended since last night and now it will not take my voucher

@Barbarahawkins Depending on where you purchased your voucher it can take some time to get activated within the PM system. Just keep trying to add it and it will eventually work.

Re: Add vouchers

Barbarahawkins — Mon, 14 Sep 2020 19:09:57 GMT

I have 100.$ in vouches that will not take I’m pissed I can’t add them there is no one to help me add them or to call what the hell is this

Re: Add vouchers

Barbarahawkins — Mon, 14 Sep 2020 19:12:01 GMT

I cant get into self help either it won’t work

Re: Add vouchers

dabr — Mon, 14 Sep 2020 19:17:00 GMT

@Barbarahawkins wrote:
I cant get into self help either it won’t work

@Barbarahawkins Self serve may be down right now. Try again in a little while but make sure to use incognito/private mode. Funds on vouchers can be delayed so keep trying throughout the the day.

Otherwise submit a copy of your voucher receipt to Moderator_Team via this link and hopefully they will load the voucher for you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437