topic Re: Billing questions in Get Support

Billing questions

LouLou1 — Wed, 05 Jan 2022 20:52:55 GMT

I don't understand my bill. How the heck do I talk to Public Mobile about this?

Re: Billing questions

Staliger — Mon, 14 Sep 2020 16:45:54 GMT

@LouLou1 Hello,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Billing questions

Anonymous — Mon, 14 Sep 2020 16:52:20 GMT

@LouLou1 wrote:
I don't understand my bill. How the heck do I talk to Public Mobile about this?

What bill?

We might be able to help you though. Maybe post a screen snip of your Payment history from your self-serve here (not your payment card). Blank out personal info of course.

Re: Billing questions

computergeek541 — Tue, 15 Sep 2020 01:52:18 GMT

@LouLou1 Public Mobile's payment history shown in your account often has strange ways of calculating things. Some plans have the fee broken down into bits and pieces, or have a higher amount shown as charged, but in the payments area will show a discount applied to offset the difference between the unexpected higher price and the price that you were expecting. It's the net amount that counts.

Re: Billing questions

Luddite — Thu, 24 Sep 2020 18:42:29 GMT

@LouLou1 wrote:
I don't understand my bill. How the heck do I talk to Public Mobile about this?

@LouLou1 No bills at PM; all you will have are your credit card receipts if you've registered for autopay. All amounts shown in self serve account are BEFORE taxes,