topic Re: Plan expired in Get Support

Plan expired

plshanok — Wed, 05 Jan 2022 20:52:47 GMT

Hey folks! This evening I could no longer perform texts and calls. My account says "plan expired" I but I have no balance, I have a $20 credit, my credit card was recently renewed (I auto-pay) and I updated it weeks ago, and my next payment date isn't until tomorrow. What's up?

Thanks for your help!

Re: Plan expired

esjliv — Sat, 24 Oct 2020 02:23:54 GMT

Hello @plshanok ,

If you lost calling and texting ability, can you:

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume/Reactivate Service

Reboot your phone. Do you have services now?

ALSO,

When you check your SELF SERVE account does your the 4 digits listed there match the last four digits of your SIM in your phone?

You can find this under "Change Sim Card" on your Overview account:

Re: Plan expired

Dunkman — Sat, 24 Oct 2020 01:26:52 GMT

@plshanok

Usually the evening before your payment date, the self service account will showed expired and give a few warnings. However, usually your phone is still working. When exactly is your payment date? Does your data work? Which plan are you on?

Might want to try to manually load funds equivalent to your plan fee to see whether that restarts your plan.

Re: Plan expired

ccdevmike — Sat, 24 Oct 2020 06:09:37 GMT

@Dunkman

Yes I checked mine yesterday, the day before my renewal date and it said the same thing. Everything was working on the phone though!

Odd system it seems....

Re: Plan expired

gpixel — Sat, 24 Oct 2020 07:41:44 GMT

@plshanok everything at public mobile is on eastern time. if you live in the west your renewal date is actually today at 9:00pm. this is also the time your plan/data renew

I'm guessing your auto pay failed. you can either try and make a payment to reactivate your account. choose "other, enter the desired amount"

contact customer support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

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