topic Re: Failed sent messages in Get Support

Failed sent messages

Chaffu — Wed, 05 Jan 2022 20:52:42 GMT

Re: Failed sent messages

Jb456 — Fri, 23 Oct 2020 19:30:52 GMT

More details please

Re: Failed sent messages

Staliger — Fri, 23 Oct 2020 19:34:17 GMT

@Chaffu Is your account Active? Did you try starting your phone / using Fly mode for a few mins?

Re: Failed sent messages

kb_mv — Fri, 23 Oct 2020 19:35:13 GMT

@Chaffu If you mean failed MMS messages fail to send, make sure your mobile data is turned on. It is required to send and receive MMS messages but they do not count towards your data cap/limit.

Re: Failed sent messages

darlicious — Fri, 23 Oct 2020 22:54:56 GMT

@Chaffu

To add to @kb_mv post if your data is enabled and you still cant send picture messages (MMS) you may need to edit your APN. The make and model of your phone would be helpful in this regard.

Re: Failed sent messages

Lawrence1 — Fri, 23 Oct 2020 23:10:23 GMT

how do I enter my new CC can't enter acount

Re: Failed sent messages

Lawrence1 — Fri, 23 Oct 2020 23:12:07 GMT

forgot what I have entered 4 emails and password can I reenter

Re: Failed sent messages

darlicious — Fri, 23 Oct 2020 23:19:42 GMT

@Lawrence1

There is a lockout that can occur after 5 password attempts. Give it a rest and have a good think about what it could be. Did you use the same one when you created your community account?

Edit: I mean did you use the same email?

Re: Failed sent messages

gpixel — Sat, 24 Oct 2020 08:29:24 GMT

@Lawrence1 @Chaffu

contact customer support mods

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST

Re: Failed sent messages

Chaffu — Sat, 24 Oct 2020 21:26:42 GMT

Thanks! Worked nicely.

Re: Failed sent messages

Lawrence1 — Sat, 24 Oct 2020 22:41:10 GMT

that's another problem don't have data to expensive

Re: Failed sent messages

computergeek541 — Sat, 24 Oct 2020 22:59:34 GMT

@Lawrence1 wrote:
that's another problem don't have data to expensive

All of Public Mobile's current plans include data. Also, when it comes to text and picture messages, you don't need a data plan for these.

Re: Failed sent messages

darlicious — Sun, 25 Oct 2020 02:30:38 GMT

@Chaffu

What worked nicely? Enabling your data?