topic Re: Can't create a self serve account in Get Support

Re: Can't create a self serve account

ikem_ikem — Wed, 05 Jan 2022 20:52:21 GMT

i can assess my self serve my phone number is being rejected this is my number xxxxxxxxxxxxxxxx each I try to sign in it rejects it I need help.

edited by computergeek541: phone number removed

Re: Can't create a self serve account

computergeek541 — Fri, 23 Oct 2020 04:30:02 GMT

@ikem_ikem wrote:
Hi
i can assess my self serve my phone number is being rejected this is my number xxxxxxxxxxxxxxxx each I try to sign in it rejects it I need help.

Your self serve accont would have already been created if you activated online. Also, your self serve account login is your e-mail address (not your phone number).

Did you actually activate at store and never created your self serve account?

Re: Can assess my self serve

JoyLuck — Fri, 23 Oct 2020 04:45:45 GMT

@ikem_ikem wrote:
I have been trying to assess my self serve account but I couldn’t. I used my phone number it was rejected even the email I use to register was rejected please I need help

Your username is your email account. Have you tried the Forgot your password link. If you continue to have problems contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the quote bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Can't create a self serve account

computergeek541 — Fri, 23 Oct 2020 05:58:30 GMT

@ikem_ikem Please continue asking your questions here. I've moved the 2 duplicate message threads away from this part of the website.