topic Re: Sim card in Get Support

Sim card

Pinky82 — Wed, 05 Jan 2022 20:52:20 GMT

I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do

Re: Sim card

JoyLuck — Fri, 23 Oct 2020 03:52:05 GMT

@Pinky82 wrote:
I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do

You need to activate your SIM card first. https://activate.publicmobile.ca/

If you do not feel comfortable doing this wait until tomorrow to use the live chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Sim card

computergeek541 — Fri, 23 Oct 2020 03:51:58 GMT

@Pinky82 wrote:
I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do

Are you a new customer wanting to activate or do you already have active Public Mobile and want to replace a lost SIM card?

Re: Sim card

Jb456 — Fri, 23 Oct 2020 04:17:27 GMT

@Pinky82 If you're new. You have to follow @JoyLuck link to activate the sim card, pick your plan and pay for your 30 days of service.

Don't forget to use a referral code for a $10 signup bonus credited to your account within 72 hours of activation.

Welcome to Public Mobile 🙂

Re: Sim card

Anonymous — Fri, 23 Oct 2020 03:53:01 GMT

@Pinky82 wrote:
I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do

If you ordered online from Public Mobile then it's an easy misunderstanding. The "account" you created to make the purchase has no bearing on the use of the SIM itself.

As above...

Re: Sim card

Jb456 — Fri, 23 Oct 2020 04:16:45 GMT

@Pinky82

if not new and you already have an account and needed a new sim card. Don't activate the card. Log into account and click "change sim card"

Green arrow on pic below.